- Report: #1325672
Complaint Review: Pura Vida Lifestyles - Cancun, Q. Roo Nationwide
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Author Confirmed
Why?
Pura Vida Lifestyles
Blvd. Kukulcán Km. 3.5, Zona Hotelera Cancun, Q. Roo, 77500 Nationwide, Mexico
Phone:
18007926109
Web:
puravidalifestylestravel.com
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Pura Vida Lifestyles Sunset Resorts Deceptive Sales- Unfulfilled Products Cancun, Q. Roo Q. Roo
Upon refusing to purchase the timeshare that was offered to us, we were directed to another room and given another offer. We were promised NUMEROUS times that we would have. 10 weeks in Cancun as well as 50 CORPORATE weeks available to use at 5-star OR BETTER locations around the world for a rate of $399 or less. This is even stated in plain words in the contract that we signed, with this paragraph highlighted. We were ADDITIONALLY promised to be given a two year membership to ICE Rewards as an additional bonus. This is also clearly stated in the contract: as an ADDITIONAL bonus, not as the 50 weeks itself! After dutifully paying a hefty downpayment and monthly financing for 12 months, we made contact to use one of these weeks. The Pura Vida website shows that we have only 30 international weeks, all of which are priced much higher than the agreed upon $399 price. This is a complete rip-off as I can EASILY find better deals for these 1-3 star locations in places no one wants to visit without having to pay for this deceptive package! Upon contacting customer service, they told us that nothing was available and that the $399 price was for ICE Rewards only! This is far from true, as not only does the contract state otherwise, ICE Rewards lists NOTHING anywhere near that price anyways! Complete waste of money for something NO ONE would benefit from! Violation of contract and rude customer service! Avoid at all costs!
