- Report: #510854
Complaint Review: Pure Lift - Internet
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Author Not Confirmed
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Pure Lift
Internet, United States of America
Phone:
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unknown
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Pure Lift Took 50 from my account and also pristinehlth took 60 - I only signed up for the free sample for $4.95 p&p, Internet
I was on Facebook (must let them know about this) and was seduced by a 'free offer' of Pure Lift at $4.95 Postage only. When I got it, I found I had been charged 11.95. I thought, 'typical' and left it at that. However, when I got my credit card statement I had been charged around 50 by 'pristinehlth' and about 60 by 'youthsupp' for stuff I hadn't ordered and never received. I contacted my credit card company and they have kindly reimbursed me. I hope they get these people and their money back. I am never usually a sucker for 'offers' on the internet and I should have listened to myself.
1 Updates & Rebuttals
Katy Campbell
United States of AmericaHello,
#2UPDATE Employee
Mon, November 16, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-676-4122 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
