Complaint Review: Purelift Ultra - Internet

Every time I see some so called employee of Pure lift paste these groveling comments about customer satisfaction I feel my blood boil.  They have at times mentioned live chat options that don't exist, because any real live chat spot would be jumping, I can assure you. 

These liars have dipped into my credit card for nearly 200, even after I canceled.  I sent their poxy cream back to the address advised over the phone (international call) which was neither of the addresses on the dispatch note, by recorded delivery, with the cancellation number.  They sent me an email from [email protected] about "return instructions".  When I hit the reply button asking for confirmation of cancellation, this eventually came back as a mail failure as the yahoo account is false.

The address I sent the product back to is actually a mail processing place BTB Mailflight Ltd.  If you look them up on the web, you will find they offer a consumer call centre, which Pure lift probably don't want to use because a) BTB Mailflight Ltd is probably a legitimate company; and b) it wouldn't cost so much to phone in the UK.

Within 24 hours of, I got another tube of the stuff.  I phoned again and they claimed it was in the pipeline anyway.  Mendacious onanists.  I've sent that back as well, but have yet to see any money.  I am not walking away from this.  Good luck to all protagonists against thieves.

Hello!

I rang and cancelled my subscription. Yet you and your associated affiliates who did not have any permission still take my money continue to access my account. What part of CANCEL do you not understand? I rang your Australian number recently and low and behold - YOUR NOT ANSWERING!

Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-676-4122 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Dear Leon,

Thanks for your rebuttal.  How long did it take for you to cut and paste your script?  I have read other rebuttals from your company and they are all the same.

Regardless of my ringing to cancel my non-existent subsciption to stop your lot taking money from my account your company still persists in removing small amounts, no doubt thinking they won't be noticed or acted on.

What does it take to get you to stop?

Dear Leon,

Thanks for your rebuttal.  How long did it take for you to cut and paste your script?  I have read other rebuttals from your company and they are all the same.

Regardless of my ringing to cancel my non-existent subsciption to stop your lot taking money from my account your company still persists in removing small amounts, no doubt thinking they won't be noticed or acted on.

What does it take to get you to stop?

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-676-4122 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,