- Report: #1442604
Complaint Review: Purely organic -
Reported By:
Lisa -
Seymour, Connecticut , United States
Submitted:
Updated:
-
Author Confirmed
Why?
Purely organic
United States
Phone:
8554123133
Web:
Purelyorganicskincare.com
Categories:
Business Rating:
(0)
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Purely organic Essence PH Poor customer service, hidden fees Internet
I ordered a trial of face cream for 4.95 and then they asked if I wanted to add eye cream for an additional 4.95, so I did. My credit card was charged for the trial, which I expected, but then I was charged another fee of 89.95 and 2 days later a fee of 88.98. When I called customer service about the charge they we extremely unwilling to refund any money. In very fine print, the website states the 89.95 membership fee if you don’t cancel within 14 days of ordering-not even from when you receive it. I had the product for a mere 5 days when they charged me. On top of that, they claim the 88.93 was for the second product-but nowhere on the website does it mention this cost. When I spoke to a supervisor, she informed me that I was supposed to check a secondary website for that price-utterly ridiculous! The company is shady to say the least-they are hiding fees all over the place and then will not refund you. They cover themselves with ambiguous language in their terms and conditions. This business needs to be held accountable.
