Complaint Review: Purity Miineral Science Makeup - DFW Airport Texas

I did receive a refund. Thankfully, my bank refunded the overdraft charge, as it was obvious the charge from Mineral Science was billed in error. Mineral Science needs to look into improving their customer service. Saying "we apologize if this customer was confused"....is NOT good customer service. In fact, it was very insulting and condescending. Saying that they extended the billing date 30 days is rather ambiguous. 30 days from when? Yes there is such a statement in the terms and conditions, but the info on that should have been included in the cancellation email. It is stated that you have 45 days to mail the product back...not that you have 45 days for Mineral Science to receive it. I think Michelle is the one confused here.

I did receive a refund. Thankfully, my bank refunded the overdraft charge, as it was obvious the charge from Mineral Science was billed in error. Mineral Science needs to look into improving their customer service. Saying "we apologize if this customer was confused"....is NOT good customer service. In fact, it was very insulting and condescending. Saying that they extended the billing date 30 days is rather ambiguous. 30 days from when? Yes there is such a statement in the terms and conditions, but the info on that should have been included in the cancellation email. It is stated that you have 45 days to mail the product back...not that you have 45 days for Mineral Science to receive it. I think Michelle is the one confused here.

I did receive a refund. Thankfully, my bank refunded the overdraft charge, as it was obvious the charge from Mineral Science was billed in error. Mineral Science needs to look into improving their customer service. Saying "we apologize if this customer was confused"....is NOT good customer service. In fact, it was very insulting and condescending. Saying that they extended the billing date 30 days is rather ambiguous. 30 days from when? Yes there is such a statement in the terms and conditions, but the info on that should have been included in the cancellation email. It is stated that you have 45 days to mail the product back...not that you have 45 days for Mineral Science to receive it. I think Michelle is the one confused here.

I did receive a refund. Thankfully, my bank refunded the overdraft charge, as it was obvious the charge from Mineral Science was billed in error. Mineral Science needs to look into improving their customer service. Saying "we apologize if this customer was confused"....is NOT good customer service. In fact, it was very insulting and condescending. Saying that they extended the billing date 30 days is rather ambiguous. 30 days from when? Yes there is such a statement in the terms and conditions, but the info on that should have been included in the cancellation email. It is stated that you have 45 days to mail the product back...not that you have 45 days for Mineral Science to receive it. I think Michelle is the one confused here.

We apologize if this customer was confused, however our return policy is clearly stated in the terms and conditions on our website and were also included on her invoice. Below is a copy of the return policy in the terms and conditions. As it states the customers billing date was extended 30 days when she called in to obtain the RMA number. It also clearly states the product must be returned 45 days from the sign up date. This customer mailed their package at the end of the time frame and it would not have arrived by the 45th date. The supervisor, Melissa, made an exception for this customer and offered to refund the charge for the makeup. Unfortunately there is nothing we can do about the overdraft fee this customer was charged as we followed our policy as stated below. Our policy also states that we are not responsible for overdraft fees. The customer service supervisor did refund the charge for the makeup at the time of the call as promised. This customer should see the makeup charge returned to her account in 2-3 business days as it varies for each banking institution. Michelle Customer Service Agent Return & Refund Policy: We believe in our Member's complete satisfaction. If you wish to return your Purity order, follow these instructions: Call our Customer Service Team at 866-363-6797 or email us at [email protected] to obtain a Return Merchandise Authorization Number (RMA#) and to receive instructions to return the remaining portion of your order within 21 days of the original order date. By calling or emailing within the 21 day trial period your billing date will be extended 30 days. Clearly write the RMA# on the outside of the package and complete the enclosed form on the reverse side of your invoice. Include this form inside your return package. Members assume the responsibility for return postage on all return orders.REFUSED DELIVERIES OR PACKAGES MARKED "RETURN TO SENDER" WILL NOT BE REFUNDED OR RETURNED TO THE MEMBER. The remaining portion of your Purity order will need to be returned. The free gift is yours to keep. To return the trial, you have 45 days from your sign up date. On recurring shipments you have 30 days from the billing date to return the unopened product. The cost of your order will be refunded less a $7.95 restocking fee on your recurring shipment. For your security, credit will only be issued to the credit card that was used to sign up. Limitation of Liability: IN NO EVENT SHALL WE BE LIABLE FOR (1) ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PRODUCT OR YOUR SUBSCRIPTION, OR (2) ANY DAMAGES IN EXCESS OF THE AMOUNTS PAID BY YOU TO US. Some jurisdictions do not allow the disclaimer of implied warranties, so the forgoing disclaimer may not apply.