I've had the so-called "Obama" phone service through Q Link Wireless for some time now. Of course anything with the name "Obama" in front of it is a problem to begin with. I have an alternate cell phone but it's nice to have a back-up with free minutes and I do qualify for it. Recently however, the phone will not charge. I tried to contact this Q Link Wireless company and it is impossibe ! I've sent a dozen emails and all I get is automated response. I tried calling their toll-free number and there is no option to speak with anyone for technical support or questions ! This is unheard of for a customer service company ! How did these people manage to get the contract for this service ? If this was your only phone you'd really be in a bad way.