Complaint Review: QU-BD - Little Rock Arkansas

3D PRINTER Nightmare

First of all this is not just a personal bad experience, but many customers are experiencing similar situations like mine. Without any answer or service from manufacturer, we can only claim.

3D printing is cool. It's on the news, and it seems there are a lot of guys out there developing the 3D printers for this new age of technology. So I had some ideas, and spent months looking for the best specifications, price and delivery time. There were many manufacturers, some cheap one from China, but I thought an american product looking great - I am from Spain - would be much better not only in quality but in support. So my final choice was to buy a QU-BD with dual extruder.

I saw some claims about delays in their forums at fabric8r.com,  but Chelsea told me they were old claims from a Kickstart campaign. I asked her about the dual extruder option because the website was showing as a "future add-on", but she exactly answered me by mail.

"The total build volume is a little less than 8x8.5x9 with a dual extruder. Total cost would be approximately $1698 for a Revolution XL delivered with a dual extruder. It will automatically calculate the exact shipping cost at checkout. Delivery will be in approximately 6-8 weeks."

Note: The 1698USD include 240USD for international shipping and 159USD for the dual extruder option

So I did it, I paid for my Revolution XL dual extruder on July 31st by Paypal

I was very upset with delays, and asked several times for refund. They lied me saying the machine was ready to ship and weeks kept passing, but finally they shipped by USPS after 12 weeks.

I had to pay over 400 USD in VAT taxes, income duties and customs dispatch. That's normal when importing.

And then the machine arrived. Anonymous box, no "fragile" or "this end up" stickers .... and then I opened it.

You can buy some 3D printing machines in kits (cheaper) to build yourself, or assembled ready to plug and play. The Revolution XL is an assembled machine.

It was my first 3D printing machine, so when i saw the printing carriage out of the rails I first thought "Maybe they do like this for transport", but then I realized the printing head had been bouncing around all the trip.

And then I also noticed there was only one printing head !!  I bought a dual printer !!

There were some parts broken, some parts unglued, some parts bended .... it was an absolute disaster as you can read and see at forum.3ders.org/showthread.php?tid=689 , so not only it was not the dual machine I had ordered, but it was not an assembled machine ready to print.

I opened a support ticket, and they just told me to unplug and plug the USB cable. Is like saying your car is burning and they tell you to look the tyres pressure.

With the only support of other users I managed to fix most things and finally plugged to power. The power supply blowed because they had configured it to 110v while here we have 220v (that's something I asked to before buying). Yes, the power supply could work at 220v by turning a switch, you cannot turn without removing the power supply

During the last 4 weeks they have not provided me any kind of support.

The dual extruder they say they have not developed yet, that they would send later, but their mail was very clear saying 6-8 weeks for dual extruder, and they never asked me if I would accept a single extruder or take a refund

Note : Dual extruder machines can print in 2 colors, or with 2 materials, so there are things you cannot just make with a single extruder machine. That's why I bought dual!

As they are not sending me any replacement part or giving any support I had to buy myself a new power supply.

They started removing some user's claims from forums, censoring the negative comments, and finally they removed the link to their official forum at fabric8r.com from their website. Some weeks ago they used to appear in forums just to say "open support ticket". Now they have just vanished.

There are more users with my same problems, and there are customers asking for refunds for 5 months. Some "lucky" international customers received a check with had to pay a big comission to negotiate in a foreign country. Other customers keep waiting and it seems QU-BD don't have the capacity for attending all the claims and refund requests.

They want me to ship the machine back to the States. not only they have charged me more for the dual extruder option I didn't received, I have already paid an international shipping and customs, but they want me to pay another international shipping before they do any refund .... if they ever do.

I told them to refund and pick the machine, or someone "neutral" could keep the machine. I don't want to have a machin

Have filed a report to Arkansas Consumer Attorney, but there are no further news, and being a foreigner I don't have many chances to get my money back, so I just can keep claiming and try other people don't make the same mistake

I realize they give 6-8 weeks delivery time so the Paypal refund period is over

Don't buy QU-BD