Qoas
Northridge,#2REBUTTAL Owner of company
Tue, March 22, 2011
Quality One Auto Sales sold thousands of vehicles to consumers in trouble due to their credit ratings. This gentleman came into our store to purchase a vehicle on a Sunday afternoon. The vehicle he purchased was sold AS-IS to him. He picked out the car that day then came back a day later to take delivery. The day he took delivery he took it to his mechanic to get the car checked out. Obviously his mechanic approved of the car because he kept it even though he had a 48 hour unwind option which he decided not to use. Weeks later he came back to complain because of a $2 light bulb burned out on the right front turn signal. He was rude and demanding and wouldn't wait for us to take care of other customers and made a scene. (he has done this several times now) He bought his own light bulb and we installed it for him as a courtesy. A week later he noticed that in the dash 1 light bulb also burned out. I also agreed to take a look for him as a courtesy and made an appointment for him at my mechanic to get the repair done. He was not happy with the time frame and again became rude and unreasonable. I have explained to him that he agreed to buy the car AS-IS but we are trying to still help him and he needs to be civilized when someone is trying to help him. It got to the point where none of our employees wanted to deal with him due to his abusive uncivilized attitude even my mechanic refused to talk to him. It is impossible to help someone when they are screaming at you while you are doing your best to do him a favor. LET'S NOT FORGET THIS IS ALL ABOUT A LIGHT BULB!!
Consumer stated he thinks we have sold stolen cars would we be still in business after 24 years if we did anything illegal? Remember same address same name for 24 years. Nothing to hide.
We deal with strictly people with bad to horrible credit. Quality One Auto Sales gives thousands of people in need a second chance. We have a moto which states Quality One promises you to give you the car and customer promises to pay us for it. When they don't stand up to their end of the agreement we get the car back. Usually this gets people angry. The car is always a good car when they dont have to pay for it but miraculously becomes a piece of junk when they are expected to pay for it or when we find them. The few bad complaints that this gentleman is referring to all happened after the corrupt customers hide the car and not make any payments for 6 months. When we found them and repossessed the car they got angry and posted fake reviews to make us look bad. Notice none would reveal their true names. We have been in business for over 24 years at same location and same name. Sold tens of Thousands of cars that should say something.