Complaint Review: Quality Relocation Services - Internet Colorado

The QRS van number 6 (poorly marked van) arrived at our home to pick up our belongings shortly after sunset on November 16, 2012.

The driver and laborer inspected the boxed items and furniture and began to label them. The driver (josh) ran out of labels shortly and requested a ride to the store to purchase some more labels. While we were away at the store the laborer was loading our items onto the truck. Upon returning to my home the driver continued to label items using orange, green, and yellow labels. When they began to load our furniture the driver told us that some of our furniture was not worth shipping because it would cost more to ship than what it was worth.

Even though the furniture was on the estimate it remained in the house. When they were moving the refrigerator through the storm door they failed to remove the chained spring to allow the door to open fully resulting in denting the entry door and damaging parts of the storm door.

While the driver was filling out paperwork he mentioned a 5 to 10 percent tip based on the cost of the load out. This was the first time I had used a moving service, so a tip was not anticipated. I gave the driver a $250.00 tip even though we were extremely strapped for cash. When the driver had finished the bill it was time to call my father- in- law to get the payment information for the driver. When my father-in-law heard that the new payment total was much more than expected there was a phone discussion about the binding contract with the broker. A resolution was finally reached after a lengthy conversation. The disagreement was about billing by cubic foot rather than weight. The driver told us cubic feet was cheaper. When I inquired
about an eta of delivery the driver quoted one week.

The next morning we spent the first half of our day running to and from goodwill to donate furniture we could not to haul ourselves. We were scheduled to leave early in the morning but had to remove furniture and clean the house because the real estate agent who already was in possession of a set of keys was coming over to take pictures that afternoon.

When we arrived at our destination, we waited for our load to be delivered in that week time span.

Later we were informed the driver had no authorization to tell us any schedule so we patiently waited for our stuff. The delivery schedule changed many times and we were forced to purchase merchandise we already owned.

Finally on December 14, 2012 our load arrived. Ten days late and in the dark the truck was unloaded. Someone elses items were mixed in with ours and the driver was immediately notified. These items were
returned to the truck. Due to the shoddy labeling on our bed frame pieces the driver almost didnt give it to us. The item number was written on the tape wrapped around the oak frame pieces.

When we did an inventory of our belongings we immediately noticed many item numbers were missing. A total of eleven item numbers are unaccounted for. Many boxes labeled fragile were crushed as though they were on the bottom of a stack with heavy items placed on top.  Among the missing items are some of the most valuable loaded on the QRS truck in Wyoming. 

When we attempted to find out if QRS was attempting to locate our missing goods all we got was the run around from them. I have realized that my stuff has been stolen and there is nothing I can do about it . Someone out there  is in possession of some of my most treasured  items. My experience with using movers was horrible, I will strongly recommend to anyone to use a rental truck for their move. I have found out the hard way that using moving services is not worth the extra money because your belongings will be treated without care, destroyed, and lost.

I have learned about a piece of literature that was not supplied to us at the pick-up point in Wyoming. Also we never received the non-allowable list from QRS. We were informed of items that will not be transported by the driver at time of loading.

Your rights and responsibilities when you move Furnished by Your Mover, as Required by Federal Law
Authority:

49 U.S.C. 13301, 13704, 13707, and 14104; 49 CFR 1.73.