- Report: #607882
Complaint Review: QuiBids LLC - Internet
Reported By:
Evan -
, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
QuiBids LLC
Internet, United States of America
Phone:
Web:
quibids.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
QuiBids LLC Quibids.com Quibids Quibids likes to give you the illusion you can win! Buyer Beware Internet
I was bidding on a Mac Book and noticed the auction was lagging just a
bit so I tested my internet connection with ping tests and latency tests
(btw I work for my ISP) and my connection was just fine great pings no
latency and great speeds.. So I put in my bid for the MacBook and voila I
WON, I was exstatic, I couldn't wait to tell everyone about my win,
this site is awesome! So i checked my email and there it was, My email
with the buy button to pay for this extremely cheap well timed MacBook,
But to my dismay when I clicked to pay for it my Username was not the
winner hmm..... how could this be? I won, it said it on my screen, I got
the email.. Wow, 4 bids after me won what are the odds, even if there
was a glitch what are the odds 4 bids after my winning bid won? Here is
my email from Quibids.. I contacted Quibids, talked to Josh he said he
didn't know what happened, but he would get back to me. Guess what, he
didn't I had to call back, he then told me he had to talk to the CFO of
Quibids and would call me back by the end of day, hmm... no call back. I
called back the next day and he told me I didn't win the auction sorry
someone else did.. Not acceptable, I wanted to talk to the CFO myself.. I
was told he would contact me, nope 2-3 wks later still haven't heard
from him.. I want to know why I haven't received my laptop???? I have
screen shots of my win I will post!
Congratulations!
Apple MacBook Pro 13" Laptop
Auction ID: #875345923Congratulations on your win #$#@ ^%^%^!!!
Thank you for participating in Auction #875345923 today. If you have not already made payment for the final auction price, please make sure to within the next 7 days.
Personal Price: $94.00
QuiBids Staff
[email protected]
Congratulations!
Apple MacBook Pro 13" Laptop
Auction ID: #875345923Congratulations on your win #$#@ ^%^%^!!!
Thank you for participating in Auction #875345923 today. If you have not already made payment for the final auction price, please make sure to within the next 7 days.
Personal Price: $94.00
All you need to do is confirm the item you won by
paying for it as soon as you can. If you do not pay for it within 7 days, we will assume you do not want the item. If the item has already been paid for, a shipping confirmation email should arrive in your inbox as soon as it has been shipped.
paying for it as soon as you can. If you do not pay for it within 7 days, we will assume you do not want the item. If the item has already been paid for, a shipping confirmation email should arrive in your inbox as soon as it has been shipped.
Please
pay here:
Thank you for bidding and for your loyalty! We
appreciate each opportunity to serve you.
Sincerely,appreciate each opportunity to serve you.
QuiBids Staff
[email protected]
2 Updates & Rebuttals
eta420
United States of AmericaI won and it was more than just an email
#2Author of original report
Wed, June 02, 2010
I won that auction fair and square, so what if I put in only one bid, that is Quibids business plan, you COULD win products very cheap but odds are you won't, I understand this. I have all the screen shots showing I won, not just an email and if anyone would like to see them I would be more than happy to show you. I won and Quibids doesn't want to pay up. BAD business if you ask me. To everyone else that gets shafted by Quibids good luck, I am sure it's only a matter of time before this industry is either shut down or regulated by state government. I for one have sent letters and emails to my State Attorney's office and Oklahoma's State Attorneys office. I believe it's not a fair business if Quibids can pick and choose who really wins an auction. I know on ebay you get negative feedback and if you have to much negative feedback no one will buy from you.. Well here is my negative feedback.. To all you consumers out there that think you may be able to win cheap products on Quibids BEWARE! They can pick and choose if you win or not. Again BEWARE!
Report Attachments
J4me
Oklahoma City,Oklahoma,
United States of America
Database
#3UPDATE Employee
Wed, June 02, 2010
I'm very sorry this happened but I will explain the situation. Our database tracks who wins all our auctions and in this particular auction, he did not win. That email shouldn't have gone out. It was a glitch in our system that allowed the email to send to this customer. Since our customers literally bid at the same time, our database has to keep track of when the bids come through by the thousandth of a second - very close and precise.
The actual winner was indeed another customer. We have their name and shipping/tracking number of the product for verification. We hate that this happened and are very apologetic. In our attempt to make things right, we credited the customer 200 bids. Know that in that auction, this customer only spent one bid, so by far, he ended up with the better end of the deal. A glitch like this one is very atypical, otherwise you would see multiple posts like this and in fact, you do not. We work extremely hard to please our customers and to make things right if any issues arise. Our loyal customers and testimonials speak for themselves. We have spoken to this customer, as well as credited the bids mentioned above.
