I was intimated as a mother with an infant and another female were the only ones present. The locksmith made me sign the papers before he started the job which I knew was shady but felt too intimdated to challenge hi late at night. I called customer service afterwards to report, and he tried to spin it to make it sound like I was the one who needed to put my foot down. Excuse me?! I don't know if this person is crazy or not?! It's YOUR freaking job to do business the right way and with integrity! They charged me $227for an interior lockout. That's outrageous when they couldn't even give an estimate- more like evaded the question.