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  • Report:  #260854

Complaint Review: Quicken Loans - Livonia Michigan

Reported By:
- duluth, Georgia,
Submitted:
Updated:

Quicken Loans
20555 Victor Parkway Livonia, 48152 Michigan, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I was out of a job and asked for a no income, no job type of loan, during that time I was in the market of getting a possible job and got switched to another loan and when my new employment was not verified by quicken loans, my loan got switched again and was put into "limbo". An appraiser was sent out without my knowledge and then I got a letter stating that I needed to make some repairs on the house and was denied the loan. When I called quicken loans, they tried to argue with me that I did know about the appraiser and that my loan was denied because I refused to make repairs. I told them that was all lies! I talked to the person who did the loan and he claimed that my employment was verified and he went through with the loan. I told him the job I was trying to get did not work out. We argued around and around! I tried to get in touch with the research department and they have not returned my call. I was charged $500 on my credit card and the loan did not close! All I ask for is a credit. I am still unemployed and could use that $500 to pay on the bills that I am behind on! But, I am still desperately seeking for employment.

Darlene

duluth, Georgia

U.S.A.


10 Updates & Rebuttals

B

Overland Park,
Kansas,
U.S.A.
"no documentation loan"

#2Consumer Suggestion

Mon, September 03, 2007

Did you explain to you're loan officer upfront that you were currently unemployed? if so, he should have stopped the loan process then. No document loans are for self-employed individuals who have a hard time showing their total income profits, not for people who can't afford to pay back the mortgage they are applying for in the first place. If you did explain to them that you didn't have a job, and they still collected you're money upfront, that is a gross display of either attempted mortgage fraud, a cold hearted rip-off or both.


Yeah

Livonia,
Michigan,
U.S.A.
A handshake?

#3UPDATE EX-employee responds

Mon, July 30, 2007

Okay, red slushee - you have obviously listened to Darren Schwartz. You say that it's a handshake to do business? Well Quicken - YOU - have broken that handshake. It sounds to me that she still wanted to do business. Quicken chose not to do business with her. Quicken is the one that broke that handshake. She was doing a No Doc loan - no job was required. It sounds as if she was upfront about that. Let's be honest here. We both know what happened. It was a Friday and the Banker had a crummy week. The Sales Director had probably put him on a letter so the banker was desparate. With only 35% of all of the bankers getting a commission check at all the banker was trying to make something happen. We ALL used the line about a handshake to do business. I GUARANTEE you that Darlene was told that it was 100% refundable. ANYTHING to get the deal right? Darlene - call today - 734-805-7474. That's Bill Emerson's direct number. Tell him you want your money back. Put that number in your Speed Dial and call everyday 5 times a day. Call Dan Gilbert at Camelot Ventures - (734) 805-5133. Call 5 times a day. Call VISA - tell them you never authorized it. Once VISA gets enough complaints they won't let anyone use a credit card at Quicken. Call the Attorney General in GA Thurbert Baker - (404) 656-3300. Go on to Wikipedia and edit the Quicken Loans entry to let people know what to expect. (((link redacted))) Be honest and tell people how they can expect to be treated. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


Redslushie

Denver,
Colorado,
U.S.A.
I only feel bad for you Darlene because you don't have a job

#4UPDATE Employee

Sun, July 29, 2007

Sounds to me like it is a good thing your loan fell out, Darlene. If you are already behind on bills how were you suppose to pay for your mortgage? And how could the appraiser come out and you didn't know it.... they take pictures of your house, inside and out someone had to let them in the house.... As for a refund of your deposit: it is in writing that you will not be refunded the $500 good faith deposit. It is a handshake to do business and if your loan would have closed the money would have been credited towards the appraisal, title work etc. Seems to me like you are just bitter that things didn't work out with the job and the loan. I guess I can't blame you because you really couldn't afford to do the loan in the first place. Good luck with the job search!


Darlene

Duluth,
Georgia,
U.S.A.
TO THE ONE WRITING "you are so naive: I rebuke you!!

#5Author of original report

Fri, July 27, 2007

consumers need to be protected at all times! You need to change your company policies and make your customer service supreme and you will not get any complaint saying you are a rip-off!


Mike

Brunswick,
Ohio,
U.S.A.
Don't be so Naive

#6UPDATE EX-employee responds

Thu, July 26, 2007

Many of you don't understand how internet loan companies operate. They are not there to take you deposit. They want a commitment to do business. They also will not send an appraiser out without your ok. There may be some instances where there was a mistake made, but come on do you know how many loans go through Quicken. The only reason Quicken is on this rip-off web site is because they process so many loans. Quickenloans is a large lender that is a leader in their industry. I enjoyed my time working there and the company really does things the right way. Compare Quicken to Ditech: there is no comparison when it comes to rates and service. In my mind they are on opposite spectrums. Dan Gilbert is a great man with great ideals. Working for him has changed they way I deal with my current customers. You people need to understand that at big companies there are going to be some slip-ups, its how you deal with them. Consumers always want to pass the blame, and Quicken Loans is by far the best online mortgage company out there.


Mary

Livonia,
Michigan,
U.S.A.
I Agree!!

#7UPDATE EX-employee responds

Sat, July 21, 2007

I Agree, Quicken Sucks and they can not be trused. Please do not do business with these people if you want to not get screwed out of your hard earned money


Mary

Livonia,
Michigan,
U.S.A.
I Agree!!

#8UPDATE EX-employee responds

Sat, July 21, 2007

I Agree, Quicken Sucks and they can not be trused. Please do not do business with these people if you want to not get screwed out of your hard earned money


Mary

Livonia,
Michigan,
U.S.A.
I Agree!!

#9UPDATE EX-employee responds

Sat, July 21, 2007

I Agree, Quicken Sucks and they can not be trused. Please do not do business with these people if you want to not get screwed out of your hard earned money


Mary

Livonia,
Michigan,
U.S.A.
I Agree!!

#10UPDATE EX-employee responds

Sat, July 21, 2007

I Agree, Quicken Sucks and they can not be trused. Please do not do business with these people if you want to not get screwed out of your hard earned money


Brian

Bloomfield Hills,
Michigan,
U.S.A.
CALL BILL & MAKE HIM REFUND YOU

#11UPDATE EX-employee responds

Sun, July 15, 2007

Dear Darlene, I feel bad for you. Please call Bill Emerson (tell the gate keeper that your name is David Katzman) Demand that you get your money back. I know of NO appraiser that charges $500. Most of them avg out to around $250. They don't even pay people who work overtime for them. SEE NKA.COM I hope you get your money back. Billy must call you back in 24 hours or he's fired - it's a company RULE that all calls form clients must be returned in 24 hours or fat head Billy will call you into his office and fire you. REPLY BACK IF YOU TALK WITH BIG OLD BILLY EMERSON. They all should be in jail - every last one of these HUSTLERS. The people who now work 70 to 80 hours a week is being PIMP by DANNY AND BILLY, and don't try to quit - they will SUE you because you FOOLS signed a NON-COMPETE CAUSE saying that you wont ever work for another mtg co for 2 YEARS. They are now looking to find me, so that they can SUE the S**t out of me - some company? They have way to much money and time to be looking for people who are talking about them - in other words telling the TRUTH. Words hurt huh Danny? Your Cav's suck, your still a small short 5 feet 2 inch bully who scams people out of there $500 deposits. *Also notice that QL stop replying to these postings, a few months ago they use to until I started telling the TRUTH.*

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