Complaint Review: Quicken Loans - Southfield Michigan

The representative Kelly pretty much writes from a script, which I imagine with a lot of time, and hard work, one can become quite efficient. The people one deals with at Quicken Loans will record your conversation/order, which tells you right away about their product since this is a huge red flag that tells people who purchase this product they may not be happy at all, and Quicken needs to refer back to the old adage that we have your voice confirmation on tape ploy. I know since they did it to me. They also conveniently lost the recording when it came time to review documents to consider a return of my deposit which Kelly denied me. 

Go ahead and give Kelly a call, or send a message, and ask for a return authorization for your deposit. They will try and get you to keep the product by telling you of all the benefits, extending your paper process period etc. but you will not get back your deposit. If you are really considering keeping this gem of a loan, go ahead and call customer service, and chances are that by being firm in your desire to have the loan product, through their inspection process they will first negotiate the cost of your house down to almost nothing. This is always a customer LOOSE/Quicken WIN situation. This is hardly a business that should brag about having a BBB rating of A+ that they bought by financially supporting this local bureau. They are greedy baby pigs masquerading as business people.

Kelly - You said "if anyone has any questions let me know" I have some questions for you: 1) Are you aware that the sales managers at Quicken Loans make the sales reps take deposits on loans that have no chance of closing? 2) Do you know why this do this? 3) How much does Quicken Loans charge for a credit report fee? (I know it cost them around $7 to pull credit and they charge somewhere around $35) 4) Is the credit report fee considered a profit center for the company? 5) Did you know that the sales reps are trained to hold the deposit over a customers head to force them to close on a loan? 6) Do you know that sales managers will call clients from their cell phones and promise them things they won't put in writing? 7) Why does Quicken Loans have such a bad rep? 8) Are you aware that Quicken Loans is commonly referred to as a sweat shop? 9) Did you know that when sales reps are in training they go through calling old leads trying to get a credit card numbers before they know the customer's situation? 10) Are you aware Quicken Loans is being sued by former employees? 11) Do you think the 700 or so former employees suing Quicken Loans developed some kind of conspiracy? 12) Or, do you think maybe Quicken Loans really is a modern day sweat shop and maybe they are doing something wrong? 13) Do you think Dan G paid someone off in 2006 at the DOL to obtain a letter that was later retracted? 14) Can you explain the "Loan Tracker System" for everyone? 15) Are you aware that sales reps, who handle sensitive financial information, are not drug tested? 16) Do you think Quicken Loans has violated any anti trust laws?... This is a good start. Lets see you keep your promise. I'll have more once you finish answering these.     

Hi! I'm Kelly with Quicken Loans and I just want to make sure we have an opportunity to respond to these claims.

The biggest thing to know here is we have no control over appraisals. We hire 3rd party, unbiased experts to give us an honest value of our clients's homes. We would love if all homes appraised for what they clients say they will, but that is not always the case. It's unfortunate for everyone involved...our goal is always to close the loan with a happy client.

Because of the low value, we had to deny the loan. We have refunded the client their deposit, minus the costs we incurred from third parties (appraisal and credit report), per our deposit policy: https://www.quickenloans.com/about/quicken-loans-deposit

We did not make any money off this loan.

We spoke to the client today and did our best to explain the process here at Quicken Loans. We also explained that we did not keep their deposit and they were refunded $158.20 back to their credit card due to a denied loan.

If anyone has any questions, let me know. I'm happy to help.

Kelly
Quicken Loans
[email protected]

This company boasts that it is the biggest mortgage refinance business in the country and they have a nasty little cow named Kelly who no doubt will write a smug rebuttal on this site, unless she has been fired? They are not very loyal to their workers or potential customers. They take a deposit from everyone they can and they then refuse to give it back, and for the most part, are in the deposit taking business. The owner sends some of this FREE money to a charity so he and the company look ethical to the business community. They hire people just out of school and if you check their website you will see the age of the people working for this culture of fraud and deception. Please consider filing a report at this site so that IF there is enough reports then someone in government will begin to take notice:

http://www.ftc.gov/reports/index.htm