- Report: #1320150
Complaint Review: QuickenLoans - Detroit Michigan
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QuickenLoans
1050 Woodward Avenue Detroit, 48226-1906 Michigan, USA
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QuickenLoans Be careful! QuickenLoans steal your 500.00 Good Faith Deposit and do not offer a decent appraisal Detroit Michigan
Complaint Description
My complaint is about QuickenLoans. I tried to refinance my house last June,2016, to get some cash to do upgrades in my patio and pool. After completing all the forms i was pushed to place a GOOD FAITH deposit of 500.00 to speed up and guarantee the process, i was never told it would be used for their expenses. I did it immediately to close before a month. The appraisal came 280,000 when zillow and trulia both estimated around 326,000. The appraisal contained many mistakes and i did my research and this is a trend nowadays, to undervalue your house. I suggested a revision and they tried to give me a hard time, they said I had to look another houses comparable, I did not have to do a job I am paying for, then they say the appraiser did not want to reconsider it.
I decided to call a supervisor and was someone from the same quickenloans connected with this appraiser, I think the appraiser must be a third party not attached to anyone interests. Among all the mistakes are: less square feet in the house, they stated I live in a busy road, i live in a quiet neighborhood, very private, residential, fenced and with hedges at the back, they did not include the renovated fireplace, and most important they did not include my pool just because i emptied it to start laboring at the backyard and do not contaminate the water with dirt or dust.
Of course my house was undervalued compared with those that do not have a pool. I suggested them if they want me to fill my pool up back again so it passed the appraisal with a decent number, and they did not want to go further. I did not trust this company at all, so I decided to stop negotiating because i dont have to pay for a wrong appraisal that supposedly was 80.00 and they say is 500.00 that they will not reimburse me anything. No more explanation/solution given.
I tried to contact the CEO, but I have not found any number or email, and the only option i have left is to contact BBB and a TV journalist.
Becareful with this company!! These are the people involved so you be alert
1-Rhett Fernandez/ Mortgage Banker
Email: [email protected]
Phone: 855-509-1100, ext. 32280
Fax: (855) 655-3127
NMLS #1220700
2-Joe Casuto | Solution Consultant
Direct: (480) 305-9319 | Toll Free: (800) 226-6308 x59319
Fax: (855) 455-8849 | NMLS# 1177738
3-Heather Richardson/ Resolution Advocate
Quicken Loans
(800) 863-4332 ext. 35133
4-Stacey Gipson/Quicken Loans Client Relations
Monday - Friday 8:30am - 9:00pm EST
Saturday 9:00am - 4:00pm EST
Phone: 800-863-4332
5-Jackson P. Brady – External Staff Appraiser - Florida
State Certified General Real Estate Appraiser RZ 3179
888.848.5355 ext.72846 toll free
313.877.2846 direct | 877.638.5577 direct fax
561.843.4778 mobile
www.TSIappraisal.com
Quicken Loans, 1050 Woodward Avenue, Detroit, MI 48226-1906
