Mili Bose
Dallas,#2REBUTTAL Owner of company
Thu, February 03, 2011
We respect our customers and visitors. That is why are leads are not abused by phone calls. Agents are treated with respect by the prospects, because, they are not the 25th person calling them. We have been selling insurance leads for last 8 years, and have over 1000 happy customers who will say good things about us. Some of our agents are with us over 5 years. We may have one of the highest agent-retention rate in the industries, because our leads are not bombarded with phone calls.
The person here had been buying insurance leads from us for months. We spent a lot of money on Google, Yahoo, Bing to generate those real-time exclusive insurance leads. Suddenly, he wanted ALL his money-back. We are a customer friendly organization - always looking for win/win relationships with our customers. However, no business can afford to refund ALL, after months of business transactions. During those months, we paused his leads a few times, he sent us emails why he was not getting leads, that was an indication he was getting benefits from those leads. He may be a good person, however, in this case his action failed to show strengths of his character.