Complaint Review: quicklocksmith247.com - Internet

First off, I locked my keys in my car at a local store. I happened to select the company I'm reporting because it was at the top of the search results, but I didn't realize it was a Google ad. They seemed professional enough and had the lowest prices listed online, so I scheduled a locksmith to my location. He was fast at arriving, but to do something as simple as unlock my classic car, he quoted me $150.

I should have known from that quote that it was not going to go well. I refused his service until he dropped his price to $80 which I later learned was still insanely expensive, but I agreed and told him to proceed with the unlock. He used a couple of air bags to wege my driver side window open and proceded to use a locksmith fishing pole to try to unlock the door with the handle and the mechanical lock itself.

In this process with all the angeling, twisting, and yanking he chipped a lot of paint off the body of my car near the back of the driver window with the pole. I didn't notice immediately. He couldn't get the door open still so he decided to try to fish the keys out of the ignition. He hooked the keys and got his pole stuck through the keyring, and unable to get them out.

After much more twisting, yanking, and bending he got the pole unhooked, BUT he again chipped tons of paint around the top of the driver window on my car's roof. At this point is when I realized that he had damaged my car and addressed it with him. He tried to claim that it already was like that in the exact two places he happened to be working with the pole. My car has had a full paint job restoration and I keep it very clean. I know the scratches and chips of the car.

The car was still locked after about 30 minutes of him being on-site, and he asked if I wanted him to try the other side. I told him, "No, you should just leave before you damage anything else." I was just ready to have him gone and get in my car.

He then proceeded to say that I still owed him for the drive to my location which was $20. I told him that he had damaged my car and I wasn't going to pay him anything. He became very rude and very insisting in a rather intimidating manner. I told him I'd go into the store and pull the cash from the ATM where I proceeded to call the company again and demanded to speak with a supervisor. I was hung up on initially, but when I called back the supervisor picked up.

He said I must pay no matter what because I "agreed" to on the initial call. I believe with the extenuating circumstances with the damage to MY vehicle I shouldn't have had to pay anything. After all I had dealt with I lost it on the manager. He didn't budge and refused to make things right. I should have contacted the authorities at the time, but my state of mind was not clear with what I had been through.

The locksmith outside the store was basically harassing me phone calls as I was talking to the company on the phone. I decided to pay his $20 so he'd leave, and I could get home after being stuck there for hours, but not before I let him know what exactly I thought of him and the company.

I called another company who came out and charged me only $50, and had the car open in less than 10 minutes. After I was back in the vehicle, I found out the initial guy bent my ignition key when he was trying to get it out. This key is a $25 key because it has the GM magnetic security chip in it.

So, when all was said and done, I was forced to pay that first locksmith to come out, chip lots of paint (which I have photos of), bend my ignition key, and not even get my car open in the end. I would be filing a lawsuit if I had the money to pursue that coarse.