- Report: #884282
Complaint Review: R L Carriers - Westover West Virginia
Reported By:
Allan -
Westover, West Virginia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
R L Carriers
P.O. Box 271 Wilmington, OH 45177-0271 Westover, 26501 West Virginia, United States of America
Phone:
800-543-5589
Web:
rlcarriers.com
Categories:
Business Rating:
(0)
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R L Carriers Extremely poor service Westover, West Virginia
The delivery person was quite rude and uncooperative, frankly his conduct was disgraceful.
We got a knock on the door around 11am, the delivery person placed the shipment behind our garage, blocking the car inside. We told him we'll move the car out of the way so he can put the delivery in the garage, but he told us impatiently to move it in ourselves, and that he'll charge us $60 to move it three feet out of the way.
My mother is an elderly that needs the car to go to work and I have a back condition preventing me from lifting heavy objects, but he didn't care, wouldn't even wait a single minute for us to resolve the situation, he just wanted to drop the package and get out of there, customer be damned.
He also lied to us about signing before inspecting the package, claiming that we can return the product if damaged and the signature is just a confirmation of safe delivery. He was in a hurry for us to sign his paperwork and then became rude and extremely uncooperative after getting it.
Quite unprofessional, I hope this is not indicative of overall company culture.
Such poor quality of service simply boggles my mind.
Allan
We got a knock on the door around 11am, the delivery person placed the shipment behind our garage, blocking the car inside. We told him we'll move the car out of the way so he can put the delivery in the garage, but he told us impatiently to move it in ourselves, and that he'll charge us $60 to move it three feet out of the way.
My mother is an elderly that needs the car to go to work and I have a back condition preventing me from lifting heavy objects, but he didn't care, wouldn't even wait a single minute for us to resolve the situation, he just wanted to drop the package and get out of there, customer be damned.
He also lied to us about signing before inspecting the package, claiming that we can return the product if damaged and the signature is just a confirmation of safe delivery. He was in a hurry for us to sign his paperwork and then became rude and extremely uncooperative after getting it.
Quite unprofessional, I hope this is not indicative of overall company culture.
Such poor quality of service simply boggles my mind.
Allan
1 Updates & Rebuttals
R+L Carriers
Wilmington,Ohio,
United States of America
R+L Cares
#2UPDATE Employee
Fri, May 18, 2012
R+L Carriers is always interested in continuous improvement opportunities, and we
value your comments. We look upon our relationships with our customers and
employees as a partnership that only works if we continually communicate with
one another.
We encourage you to visit our We Care page to provide input on your situation. Your comments will be reviewed and valued.
