- Report: #1367420
Complaint Review: Radix Eye Cream - internet
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Author Confirmed
Why?
Radix Eye Cream
internet, USA
Phone:
888-777-1989
Web:
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Radix Eye Cream Rip off! Fountain Valley California
I ordered Radix Eye Cream off of a Facebook ad. It came in. It didn't work. I didn't give it another thought until I got another jar of the eye cream. Evidently somewhere in the small print I was put on an auto shipment program. I do not remember this! Using the email address on the packing list I emailed them and asked them to remove me from the auto shipment program. I got a return email from them telling me that I had to call their consumer service number. I replied to them that I was not wasting my time calling a customer service number and that my email was all they needed. Got another email from them telling me that I had to call their customer service number so that they could know how to help me. I replied that they now how my request in writing three times to remove me from the auto shipment program. I have absolutely no intention of spending an hour on the phone with a salesman while they try and pressure me into buying more of this worthless product. They could take my order by email....they can cancel my order by email. This is just a scam. I can't believe that Facebook is allowing these people to scam their members. I am also turning this in to Facebook.
1 Updates & Rebuttals
Radix Skin Care
Alabama,USA
Response for Pam
#2UPDATE Employee
Fri, April 14, 2017
Our company, Radix strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.radixskincare.com/checkout.php
We feel for Pam’s concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 777-1989 or admin@radixskincare.com
Sincerely,
Radix Skin Care Team
