- Report: #1364921
Complaint Review: Radix Eye Cream - Santa Ana California
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Radix Eye Cream
Santa Ana, 92799-5380 California, USA
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Radix Eye Cream Scam Santa Ana California
Miracle eye cream being sold on FaceBook is a scam. The original package was free with shipping but then you find yourself paying $89.92 a month later, regardless if it works or not. I called today to discontinue the auto shipments and return the 2nd Boch however they tell me I'm not able to return anything. That shouldn't be possible since consumers have the right to return anything within 3'days. They offered me a 35% refund but that was it. Very frustrated!
1 Updates & Rebuttals
Radix Skin Care
Alabama,USA
Response for Gail
#2UPDATE Employee
Fri, May 19, 2017
Our company, Radix strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 16 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.radixskincare.com/checkout.php
We feel for Gail’s concerns, and have processed a refund as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at (888) 777-1989 or admin@radixskincare.com
Sincerely,
Radix Skin Care Team
