- Report: #420473
Complaint Review: Rainbow Appliance - Clifton New Jersey
-
Author Confirmed
Why?
Rainbow Appliance
210 River Road Clifton, 07014 New Jersey, U.S.A.
Phone:
973-471-2001
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rainbow Appliance Fruad! Failed to Deliver Goods Purchased Clifton New Jersey
I ordered an expensive microwave from Rainbow Appliance on their website via Paypal checkout. From the outset communication with this merchant left much to be desired; no order confirmation; no response to email inquiries to get an invoice. Rainbow Appliance shipped the microwave using an incorrect address even though the confirmed address provided by Paypal was correct. The microwave is now lost. I am still waiting for compensation or a replacement. Which leads me to believe there is some fraudulent activity taking place or I would have my replacement or compensation.
Kathy
Haverhill, Massachusetts
U.S.A.
Kathy
Haverhill, Massachusetts
U.S.A.
1 Updates & Rebuttals
Rainbow Appliance
Clifton,New Jersey,
U.S.A.
Customer Fully refunded. Microwave delivered to neighbor who eventually gave to customer.
#2UPDATE Employee
Tue, March 31, 2009
Delivered to the correct address. Occasionally, driver for UPS, FedEx etc will leave an item with a Super or other tenant. Super or tenant is supposed to give it to the recipient right away and notice is supposed to be left to avoid any undue delay. In this case, PayPal spoke with us and customer and decided to give a refund as a courtesy. Customer filed complaints after getting a refund as she was upset it was being done as a favor to us and her. She eventually got her microwave. FedEx and UPS drivers have a long route and occasionally dont leave proper notice which can cause a frustrating delay. As the microwave was eventually delivered and customer got a prompt refund, there is no fraud. Drivers know the buildings they deliver to and know who they can leave it with (super or a retired person who is usually home etc). It is convenient for customers if they can find someone to leave the item with, but if your not home much, it can take time for the other tenant to let you know they are holding your item for you. It is our policy if an item is delivered to an Apartment building not to give a refund for a few days for this reason. Customer wanted a refund within two days of us shipping it. Refund was not justified but given as a courtesy.
