Redbird
Dunnavant,#2Author of original report
Thu, April 17, 2008
This situation has been resolved. We want to thank all who have helped us to get this situation resolved especially ABC 3340 Fighting For You with Mr. Roy Hobbs.
Redbird
Dunnavant,#3Author of original report
Fri, March 21, 2008
Rainsoft Birmingham Rainsoft update on fraudlent product/water test misrepresented consumer protection rights violated 255 Riverchase Pkwy E, Ste. CHoover Alabama Since I last wrote the report, we disconnected the Rainsoft unit because the water was so nasty coming out of it. It is still sitting in my basement and the water in the unit is so bad no one would want to use it for anything. I do not even need to pour it on the ground because it could possible polute the ground water. You might think I am exaggerating, but if you could see it, you would not think so! I have done some research on purchasing this type of unit and they state to test your water to see if the unit you are purchasing will meet your situation. That is exactly what Rainsoft did the night we purchased it. Also, I looked at purchasing some test strips and test our water myself which said it would take under one minute to get the results, not like Mr. Chris Sims at Rainsoft stated that it would take several days to get the results. Also, I want it to be know that I called Rainsoft and left the message on their answering machine and requested a refund on this product as it was not functioning as they stated and if they did not give us the refund I would have to take further measures. They refused to come and take their unit out and replace our whole-house sediment filter and refund our money. Here's the website for the test strips and info: http://www.filtersfast.com/WaterWorks-Well-Water-Check-filter.asp Also, here's two main points that prove the fraudulence: They tested our water the first night we purchased their unit and told us it would take care of our water situation. Three months later their "well-water expert" came out and took a sample of water coming out of their unit and stated that we had bacteria in our water and he could see the bacteria after the jar of water sat on his desk for at least a week and we needed to shock treat our well with clorox. Don't think that was the only time they had came out because of problems with this unit. I have the statements where they came out many times starting with just a few days after the unit was installed. This unit has not done anything that we were told it would do by the salesman, Mr. James Hunter. How can you clean with nasty water that is coming out of their unit? We are now using our water without their unit and it is great compared to the water coming out of the Rainsoft unit! I have reported this to the BBB and the Attorney general's office. I am waiting for a response from the attorney general. What a bummer! How can this company get away with selling a $5,000 piece of junk? Where is the consumer protection here? There are so many complaints online about this company it is unreal! check this webpage out! http://www.bobvila.com/wwwboard/messages/79801.html This company has not responded to this because they cannot back what they have said and they cannot say it has not happened to someone else now as they tried to do to Reba in Chelsea, Alabama.