- Report: #315643
Complaint Review: Rainsoft Of Birmingham - Hoover Alabama
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Rainsoft Of Birmingham
255 Riverchase Pkwy E Ste C Hoover, 35094 Alabama, U.S.A.
Phone:
205-7395959
Web:
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Rainsoft Birmingham Rainsoft's selling practices needs to be checked out! This product was misrepresented to us. Hoover Alabama
This company called us about testing our water and the very first night they tested the water coming out of the kitchen faucet, then they tested the water coming through the "mini" Rainsoft filtration unit and told us how great our water is going to be. Less soap, no scrubbing, soft and clean water. The water did not get soft, the water is terrible. I turned the water on many times and it is orange and muddy and mirky.
Also, it would take care of the sediment in our water and our whole-house sediment filter was removed and then later Rainsoft installed a shoddy sediment filter.
We never had water so bad that it was unusable from our well until they installed their filtration unit. It was supposed to be better. Why is the water worse coming out of their unit?
Ever since we have turned off the Rainsoft filtration unit our water has been great. It is clear and drinkable.
*When Brad took the water sample in December of 2007 and informed us that it had sat on his desk for a week and we had bacteria in our well, he stated that it was the type of bacteria that iron feeds on and it was not harmful for human consumption.
*On March 5, 2008 Brad informed me that we should not drink the water coming from our well that it was harmful because of the bacteria in the water.
*What I don't understand is how can he change his mind and know what kind of bacteria we have in our well. He has not performed any test with a certified lab to determine what kind of bacteria we have in our well. He claims he is a well-water expert. What kind of well-water "expert" is that?I do not trust him to do anything to my water. They have not done anything to earn my trust.
We have been drinking and using this water for 35 years and have not had one single health problem or any kind of problem EXCEPT for after the Rainsoft filtration Unit that was installed on our water line.
Rainsoft's selling practices needs to be checked out! This product was misrepresented to us.
I have never had to deal with such a mess as this is. I can't believe this company refuses to refund us our money. We have not been able to use their unit for months now. We cannot use the water coming out of their system it is so bad.
I hope I am not too repititious, but we need help.
How can anyone pay $5,000 for something that does not function as we were told it would do?
I cannot help but believe that this product has been misrepresented to many others also.
I have sent in a complaint about the Rainsoft filtration system that was purchased 9/17/2007. We did inform the salesman on the evening that he tested our water and we made the purchase that we would NOT pay for this if it did not function as he told us it would. We also told the finance person that came out to inspect the installation that we were NOT paying for this if it did not function as we were told it would. We have had to disconnect the unit because the water coming out of the system is so bad we are unable to use the water.
I want to reiterate: WE HAD A WHOLE HOUSE SEDIMENT FILTER ON OUR HOUSE AND HAD NO PROBLEM WITH OUR WATER. MY HUSBAND PURCHASED THEIR UNIT TO HAVE SOFT WATER. THEY REMOVED OUR SEDIMENT FILTER AND INFORMED US THAT THEIR UNIT WOULD TAKE CARE OF FILTERING OUR WATER. WHY DID THEY REMOVE OUR SEDIMENT FILTER THEN CAME OUT AND PUT IN A SHODDY SEDIMENT FILTER WITH SHODDY PLUMBING (I have pictures of their shoddy unit and work) They have done nothing but misrepresent what their $5,000 product would do. It has caused nothing but PROBLEMS for us. I don't understand why they won't just come and get their unit that is not certified by the Quality Water Association as represented by them. When my son pressured them about getting us a copy of the certification they stated only the plumbing parts were certified for water pressure!
Redbird
Dunnavant, Alabama
U.S.A.
Also, it would take care of the sediment in our water and our whole-house sediment filter was removed and then later Rainsoft installed a shoddy sediment filter.
We never had water so bad that it was unusable from our well until they installed their filtration unit. It was supposed to be better. Why is the water worse coming out of their unit?
Ever since we have turned off the Rainsoft filtration unit our water has been great. It is clear and drinkable.
*When Brad took the water sample in December of 2007 and informed us that it had sat on his desk for a week and we had bacteria in our well, he stated that it was the type of bacteria that iron feeds on and it was not harmful for human consumption.
*On March 5, 2008 Brad informed me that we should not drink the water coming from our well that it was harmful because of the bacteria in the water.
*What I don't understand is how can he change his mind and know what kind of bacteria we have in our well. He has not performed any test with a certified lab to determine what kind of bacteria we have in our well. He claims he is a well-water expert. What kind of well-water "expert" is that?I do not trust him to do anything to my water. They have not done anything to earn my trust.
We have been drinking and using this water for 35 years and have not had one single health problem or any kind of problem EXCEPT for after the Rainsoft filtration Unit that was installed on our water line.
Rainsoft's selling practices needs to be checked out! This product was misrepresented to us.
I have never had to deal with such a mess as this is. I can't believe this company refuses to refund us our money. We have not been able to use their unit for months now. We cannot use the water coming out of their system it is so bad.
I hope I am not too repititious, but we need help.
How can anyone pay $5,000 for something that does not function as we were told it would do?
I cannot help but believe that this product has been misrepresented to many others also.
I have sent in a complaint about the Rainsoft filtration system that was purchased 9/17/2007. We did inform the salesman on the evening that he tested our water and we made the purchase that we would NOT pay for this if it did not function as he told us it would. We also told the finance person that came out to inspect the installation that we were NOT paying for this if it did not function as we were told it would. We have had to disconnect the unit because the water coming out of the system is so bad we are unable to use the water.
I want to reiterate: WE HAD A WHOLE HOUSE SEDIMENT FILTER ON OUR HOUSE AND HAD NO PROBLEM WITH OUR WATER. MY HUSBAND PURCHASED THEIR UNIT TO HAVE SOFT WATER. THEY REMOVED OUR SEDIMENT FILTER AND INFORMED US THAT THEIR UNIT WOULD TAKE CARE OF FILTERING OUR WATER. WHY DID THEY REMOVE OUR SEDIMENT FILTER THEN CAME OUT AND PUT IN A SHODDY SEDIMENT FILTER WITH SHODDY PLUMBING (I have pictures of their shoddy unit and work) They have done nothing but misrepresent what their $5,000 product would do. It has caused nothing but PROBLEMS for us. I don't understand why they won't just come and get their unit that is not certified by the Quality Water Association as represented by them. When my son pressured them about getting us a copy of the certification they stated only the plumbing parts were certified for water pressure!
Redbird
Dunnavant, Alabama
U.S.A.
2 Updates & Rebuttals
Redbird
Dunnavant,Alabama,
U.S.A.
Rainsoft of Birmingham situation resolved
#2Author of original report
Thu, April 17, 2008
This situation has been resolved. We want to thank all who have helped us to get this situation resolved especially ABC 3340 Fighting For You with Mr. Roy Hobbs.
Redbird
Dunnavant,Alabama,
U.S.A.
Rainsoft of Birmingham, Hoover, AL Fraudulent sales and product (((links)))
#3Author of original report
Fri, March 21, 2008
Rainsoft Birmingham Rainsoft update on fraudlent product/water test misrepresented consumer protection rights violated 255 Riverchase Pkwy E, Ste. CHoover Alabama Since I last wrote the report, we disconnected the Rainsoft unit because the water was so nasty coming out of it. It is still sitting in my basement and the water in the unit is so bad no one would want to use it for anything. I do not even need to pour it on the ground because it could possible polute the ground water. You might think I am exaggerating, but if you could see it, you would not think so! I have done some research on purchasing this type of unit and they state to test your water to see if the unit you are purchasing will meet your situation. That is exactly what Rainsoft did the night we purchased it. Also, I looked at purchasing some test strips and test our water myself which said it would take under one minute to get the results, not like Mr. Chris Sims at Rainsoft stated that it would take several days to get the results. Also, I want it to be know that I called Rainsoft and left the message on their answering machine and requested a refund on this product as it was not functioning as they stated and if they did not give us the refund I would have to take further measures. They refused to come and take their unit out and replace our whole-house sediment filter and refund our money. Here's the website for the test strips and info: http://www.filtersfast.com/WaterWorks-Well-Water-Check-filter.asp Also, here's two main points that prove the fraudulence: They tested our water the first night we purchased their unit and told us it would take care of our water situation. Three months later their "well-water expert" came out and took a sample of water coming out of their unit and stated that we had bacteria in our water and he could see the bacteria after the jar of water sat on his desk for at least a week and we needed to shock treat our well with clorox. Don't think that was the only time they had came out because of problems with this unit. I have the statements where they came out many times starting with just a few days after the unit was installed. This unit has not done anything that we were told it would do by the salesman, Mr. James Hunter. How can you clean with nasty water that is coming out of their unit? We are now using our water without their unit and it is great compared to the water coming out of the Rainsoft unit! I have reported this to the BBB and the Attorney general's office. I am waiting for a response from the attorney general. What a bummer! How can this company get away with selling a $5,000 piece of junk? Where is the consumer protection here? There are so many complaints online about this company it is unreal! check this webpage out! http://www.bobvila.com/wwwboard/messages/79801.html This company has not responded to this because they cannot back what they have said and they cannot say it has not happened to someone else now as they tried to do to Reba in Chelsea, Alabama.
