I'm rating the actual performance of the company and the service they provide. The app doesn't do anything--if you're here, you're looking for someone to reliably ship your orders for you. Webgistix / Rakuten will ship orders for you, but nothing works as well as advertised. Here is how it will work. Naturally, the list below won't happen with every order, but it happens enough to be an extreme headache and an added burden to your job of running a business (I thought having someone else take care of all the shipping would ease the burden. Well, not if they generate a whole new bag of unexpected surprises). At least twice a month, Webgistix shipping has found a new way to completely mess up an order, inaccurately record receipt of a shipment, or performed some other costly blunder. Here are some excerpts you can look forward to happening with you:
1. They will not honor their same-day shipping guarantee.
Do not expect orders to ship out same-day, even if it's before the cut-off time. Unless you pay 50 cents extra per package, they will ship all your orders next-day. Even if you do pay 50 cents extra (for guaranteed rush fulfillment), they will sometimes not ship same-day. This has hurt me a lot because, prior to using Webgistix, I could promise all customers 100% same day shipping--and orders arrived very quickly as a result. With Webgistix, even when they say they are shipping same-day, sometimes they are really just printing the label so that it *appears* to be shipping, and customers will get packages later than expected.
2. They will lose your items
An entire shipment was confirmed as arriving at the warehouse, only for it to magically disappear. Theft? Misplaced? Doesn't matter--they never found the $500 worth of inventory.
3. They will make A LOT of mistakes and frustrate you to no end.
-Whatever can go wrong will go wrong at some point.
-Despite having 3 people check an order before it goes out, they will incorrectly package the items.
-They will ship a different method than what you set up as the appropriate shipping method (this can be costly if say, they ship something Express international instead of first class international).
-They claim that certain cost effective postage options do not exist (USPS does, in fact, have an express flat rate envelope, which customers loved until I had to stop offering it because Webgistix, whose only job is shipping packages, has never heard of it).
-It will take WEEKS to finally get the automated shipping options communicating properly between your store and the warehouse.
-You will receive your $700 setup rebate months after they promise to deposit it
-They will be very friendly throughout the whole process, but ultimately useless most of the time should anything go wrong.
This has been my experience with Webgistix / Rakuten over the past several months (November 2014 - February 2015). They are good people, but they will introduce a whole new set of headaches into your business. If, like me, you're at the point where you need to move to order fulfillment vs shipping packages yourself all day, you may unfortunately have to rely on them regardless. However, I advise you research all possible options, and if anyone sounds more competent, try them out first. Webgistix continually promised me "no more headache over shipping" and, truth-be-told, shipping everything myself was never a headache, just time consuming. Webgistix introduced the range and creativity with which shipping can be made a nightmare.
Susan
Mitchell,#2Consumer Comment
Thu, July 19, 2018
THIS COMPANY HAS CONVENIENTLY MADE IT IMPOSSIBLE TO RETURN AN ITEM OR PROCESS A RETURN. THERE IS NO RETURN POLICY, NO ACTUAL CONTACT INFORMATION. THEY OBVIOUSLY HAVE FIGURED OUT HOW TO TAKE YOUR MONEY, AND GIVE TOTAL DISREGARD TO WHETHER YOU ARE HAPPY WITH YOUR PURCHASE OR NOT! I FEEL LIKE I HAVE BEEN SCAMMED AND THIS COMPANY NEEDS TO BE HELD ACCOUNTABLE FOR ALL THE PEOPLE WHO THEY HAVE LEFT HIGH AND DRY.
Companies like this are completely dishonest and scam artists! I highly recommend that no one purchase Shapewear as you will have no ability to return any items you purchase.
Susan
Webgistix Corporation
Las Vegas,#3UPDATE Employee ..inside information
Wed, April 22, 2015
Rakuten Super Logistics is an award-winning company with well over a decade of experience in shipping fulfillment. Our accolades include:* Named among the International Association of Outsourcing Professionals (IAOP) Best Companies* Three consecutive Outstanding Service Awards from UPS* A+ rating in the Better Business Bureau (BBB)We have served hundreds of customers and shipped millions of orders globally since the company began in 2001. For more information on the companies we have served and to read honest reviews from our long-term customers, we invite you to see our numerous Case Studies located on our website. (http://www.webgistix.com/why-webgistix/fulfillment-companies/)We are extremely sorry to learn that after only a few short months of service, one of our customers is unhappy. We understand how disappointing it can be when your expectations are not met. At Rakuten Super Logistics we know that successful fulfillment requires a commitment to developing and living up to the terms of a partnership between both the e-Commerce retailer and the fulfillment provider. The timeliness and accuracy of a retailer's fulfillment is directly related to the preparation and organization of the e-Commerce business. Inventory must be carefully labelled and organized prior to shipment, and there are other requirements that are designed to help RSL help our customers with fast and accurate order fulfillment. Our system allows us to achieve an actual order fulfillment accuracy rate of over 99.98%. Our sales representatives and on-boarding department make sure all customers are made aware of the potential scenarios before the contract is signed, and we include verbiage that states this as well. We absolutely standby every service guarantee provided within the terms agreed upon in every customers' contract. However, we are no less sorry for any inconvenience our customer has experienced and we would be more than happy to discuss a resolution if the customer contacts us directly.