- Report: #882852
Complaint Review: Ramona Tire - Palm Desert California
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Author Not Confirmed
Why?
Ramona Tire
78018 Country Club Dr. Palm Desert, 92211 California, United States of America
Phone:
(760) 834-7844
Web:
http://www.ramonatire.com/index.htm
Categories:
Business Rating:
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Ramona Tire Damaged lock nuts and messed up alignment Palm Desert, California
Earlier this week, I had a wheel alignment done by Ramona Tire, Palm Desert, that is a franchise of Firestone. I have an unlimited alignment package. The next day I drove 400 miles to Vegas, and the car pulled to the right significantly. I have never had this problem before when I had my alignments done by Firestone corporate locations. I went into a Firestone dealer when I got back. I explained the pulling issue and they realigned the car. The service manager informed me that the
alignment was done poorly, with many degrees off the norm. I asked them to rotate the tires, but they could not because the lock nuts for the car were broken by the last mechanic, (most likely Ramona tire). I now have to purchase new lock nuts in order to get the tires rotated. The manager also informed me that he had to correct many other poor jobs done by Ramona tire.
alignment was done poorly, with many degrees off the norm. I asked them to rotate the tires, but they could not because the lock nuts for the car were broken by the last mechanic, (most likely Ramona tire). I now have to purchase new lock nuts in order to get the tires rotated. The manager also informed me that he had to correct many other poor jobs done by Ramona tire.
1 Updates & Rebuttals
Ramona Tire
Hemet,California,
United States of America
We Would Like To Satisfy You
#2REBUTTAL Owner of company
Thu, May 24, 2012
Ramona Tire has been in business for over forty years and customer satisfaction is our number one priority. I am truly sorry that we failed to meet your customer service expectations and would like to ask for an opportunity to correct the situation. Please contact our corporate office at 951-652-4363 to discuss your concerns.
