#2Author of original report
Tue, April 21, 2015
1. Franks auto refused to let my insurance company inspect my vehicle to check the damage and costs
2. My insurance company asked that the car be moved to another autobody shop that would allow them the inspect the damage
3. I had no relationshiop with the other shop and it was certified
4. Franks refused to release my vehicle when I tried to have it picked up. They are like gangsters at Franks.
5. Rob either doesn't know the facts or he is lying.
6. And most importantly, the other body shop was over $4,000 less for the same repairs.
Don't walk......RUN from Franks and this guy Rob.
#3Author of original report
Tue, April 21, 2015
My report is absolutely true. They refused to allow my insurance company to inspect the vehicle while in their shop. They started to work on the car without my insurance companies approval. When I tried to have thecar picked up and brought to another shop they refused to release the vehicle. The service manager at Ramsay Infinity had to go to Franks and force theem to release my car. My car was serviced at Ramsay Infinity before being towed to Franks so the shop manager is lying when he says the car came to their shop not running properly. Wires were cut at Franks. The owner promised to pay for the reepairs for the damage and then refused saying the wires were cut when the deer was hit. This is impossible as the wire was neatly cut and then tucked back into the the wiring harness. I have a great picture if anyone doubts this.
Rob
fishkill,#4UPDATE Employee
Fri, April 10, 2015
I run the shop at franks autobody. we would never vandilize a customers vehicle. we did tow the vehicle because it wasn't running properly. we did disassemble to inspect the damages the customer created when he damaged his vehicle. we were allowing his insurance company to inspect the vehicle but was asked to take the vehicle off premisses. it is my understanding the customer is in relation with the non certified shop and wanted to repair vehicles for the dealer.this report is completly untrue.