- Report: #247036
Complaint Review: Randall Noe - Terrell Texas
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Author Confirmed
Why?
Randall Noe
1608 West Moore Terrell, 75160 Texas, U.S.A.
Phone:
800-293-9802
Web:
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Randall Noe ripoff dishonest vehicle service Terrell Texas
I am a 24 yr old blue collar guy. On 5.2.07, my truck which I purchased from Randall Noe started running badly. Being that they are a Ford motor company certified service department I took my truck in. They tell me at my first visit that it costs $90.00 to diagnos the problem and then they qoute the repairs.
Tim with Randall Noe service department calls me the following afternoon with the report. The report was given as being a spark plug and coil failure. The qoute for repair was $800.00 plus the $90.00 and tax of course. Since I had replaced the spark plugs as little as 2 months before hand, I had a red flag in my head go up. I talked with the guy at the parts counter and he suggested I purchase a EGR Sensor for $120.00. I purchased the part and had it installed within an hour and all problems are corrected.
I return to Randall Noe the same day i purchased the part and repaired the problem and talked with a Larry. I told Larry that I had a problem with paying for services rendered that were incorrect or misleading. Larry told me that I recieved service and that there was nothing that could done.
I am furious these guys mis-diagnosed my problem and tried to take me for $800.00 worth of un-neccisary repairs. I am told that there is nothing they can do to rectify the problem at hand and I still had to pay the $90.00 for the bad diagnosis.
Please!! Everyone, stay away from Randall Noe service department. They are doing dishonest business and trying to take peoples hard earned money!
Aaron
Forney, Texas
U.S.A.
Tim with Randall Noe service department calls me the following afternoon with the report. The report was given as being a spark plug and coil failure. The qoute for repair was $800.00 plus the $90.00 and tax of course. Since I had replaced the spark plugs as little as 2 months before hand, I had a red flag in my head go up. I talked with the guy at the parts counter and he suggested I purchase a EGR Sensor for $120.00. I purchased the part and had it installed within an hour and all problems are corrected.
I return to Randall Noe the same day i purchased the part and repaired the problem and talked with a Larry. I told Larry that I had a problem with paying for services rendered that were incorrect or misleading. Larry told me that I recieved service and that there was nothing that could done.
I am furious these guys mis-diagnosed my problem and tried to take me for $800.00 worth of un-neccisary repairs. I am told that there is nothing they can do to rectify the problem at hand and I still had to pay the $90.00 for the bad diagnosis.
Please!! Everyone, stay away from Randall Noe service department. They are doing dishonest business and trying to take peoples hard earned money!
Aaron
Forney, Texas
U.S.A.
