ADBD
Carson City,#2REBUTTAL Owner of company
Mon, August 08, 2011
As a business owner, it is important to me to respond to all feedback from our patients, both positive and negative. Thank you for the opportunity to do so.
We strive in every way to not only provide exceptional dental care but also outstanding customer service. I am sorry that your experience with us was less than ideal. That is unfortunate. Please know that we will address your concerns in a timely and professional manner. We will resolve your financial obligation and have a team meeting to discuss how to prevent this type of situation in the future.
Pntszrn
Carson City,#3Author of original report
Fri, July 01, 2011
Let me see if I get this straight "Ken" - you think I was offended because I owed them money? You think I wasted their time? I cancelled my appointment with them because when she called to "remind" me about my appointment I told her I had no money to pay for the appointment. Owing to the fact that my insurance had gone past the yearly limit they will pay for dental they would not pay the $78 I owed. Fine, I will pay that. My issue is that the very next day after I told them I had no money, they sent me the letter stating they did not want me as a patient. Now, what kind of message would that send to you? That they are only interested in my money, not my health. They never asked if there was a problem or how they could resolve this to keep me as a patient. I didn't want to leave - I had been going there for several years. You don't know anything about me or my circumstances and I think its very presumptious of you to accuse me of anything. Why don't you get a life.
Ken
Greeley,#4Consumer Comment
Fri, July 01, 2011
Let's see, you owed them money and then you also didn't have the courtesy to cancel your appointment in a timely manner.
This wasted their time and cost them money.
If I were them, I'd be happy you weren't a patient anymore.
One last question, you state they don't care about their patients, only their money.
If your worked, as the dentist and hygienest do, wouldn't YOU want paid??