Complaint Review: Raven Media - Grant Master - Las Vegas Nevada

First off let me apologize to Charlene for any misunderstandings that may have occurred when she made her decision to order her Grant Master educational CD along with the 7 day trial membership to the Grant Master members site and the bonus programs of Express Business Funding for a 14 day free trial and Network Agenda for a 21 day free trial. I was able to locate Charlene's account and find that she was able to reach customer service well within her trial period and was able to cancel her membership and bonus programs with no trouble whatsoever. We do not charge client's that call customer service and cancel within the trial period as outlined in the Terms and Conditions of the offer. The following statement is directly off of Ripoff Report's website: 'Furthermore, as a general rule, the statements contained in Rip-Off Reports and Rebuttals are the opinions of third party authors/users of this site and have NOT been verified for accuracy by Rip-off Report. These unconfirmed statements should be regarded as expressing only the opinions of their respective author(s) and should not be regarded as statements of fact. Due to their anonymous nature, the Reports/Rebuttals contained herein may contain statements which are exaggerated, rhetorical, non-literal, or otherwise non-factual. Because it is impossible for Rip-off Report to independently verify the statements published on this site, and because such statements have NOT been verified, you should NOT regard the Reports or Rebuttals on this site as containing actual statements of fact about the companies or individuals mentioned unless you have independently verified the specific statements at issue.' To answer your accusation of our company being a true ripoff, you are mistaken. We have been in business for over 7 years, if we were a ripoff company we would not care about what was being said here in this open forum where anyone can say anything they'd like, verified or not, about any one individual person or any company they choose. We take great effort to address each and every one of our customer's concerns that are posted here at Ripoff Report. So please take that in to consideration when you are posting here about a company you haven't given a chance to, you've made your decision based on the comments of others - not based on your own personal experience as I can see that you did not even try to use the products and services provided to you before you posted this complaint. The Grant Master educational CD is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of obtaining grant funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. Also access to one of the largest grant data bases you can find anywhere, where you can find both government and private foundation grantors. It offers information updated regularly from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our member's website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page and the confirmation page it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for their selves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and as I stated above, we do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends. Charlene per your statement "I would be out a bunch of money". You canceled your account within the trial period and you will not be charged. I am trying to understand the exact nature of your complaint. You were charged only for the shipping and handling of the CD, nothing more. I would be happy to discuss your exact concerns if you would like to contact me directly via email at [email protected] or via cell phone at 435-773-1795. If you are another customer reading this and you need to reach customer service for any reason their number is 866-396-5694 and they are available Monday-Friday 9 am-9 pm Eastern Standard Time. If you've contacted customer service and feel that we've failed you in some way or that you weren't treated fairly please contact me directly at 435-773-1795 or email me at [email protected] and I will be happy to address your concerns ASAP. Sincerely, Ryan R. Here are the Terms and Disclosures that are directly below or above (depending on the site you order from) the "Ship My Kit" Button. Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7 day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST. Terms and Conditions Revised as of 07/13/06 Bonus Material Terms and Termination. By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not cancelling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not cancelling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.