- Report: #363675
Complaint Review: Raven Media Grant Master - Nevada
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Author Confirmed
Why?
Raven Media Grant Master
http://www.grantmastercd.com Nevada, U.S.A.
Phone:
800-4790979
Web:
N/A
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Business Rating:
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Raven Media Grant Master Grant search I think I secured a refund - first try! Las Vegas Nevada
I too am a victim of this company. On 8/4/08, I ordered the CD, and paid for it with a secure Mastercard through Paypal. The reason I did this, was to generate a one time use Mastercard, in case this was not a legitimate company, just a precaution.
However, something has gone wrong, I should have picked up on it when I saw that $1.00 and $1.29, were billed separately. The only reason I can think of, for the company to do that, is to test whether they will be able to make recurring charges, wish I would have thought of that at the time. Since the total was $2.29, what I agreed to, I was not too concerned.
While waiting for my CD to arrive (still waiting by the way), I received an email from [email protected], thanking me for my order of the Grant Master.
In the email, there was also this:
Grant Master Membership Page
Member Login: http://www.yourgrantmaster.com/
Username: XXXXXXXX
Password: XXXXXXXX
Express Business Funding Membership Page
Member Login: http://www.fastsbaloan.com
Username: XXXXXXXXXX
Password: XXXXXXX
Network Agenda Membership Page
Member Login: http://www.networkagenda.com/
Click here to access your free trial
I signed into the membership page, but just glanced at it, not knowing or caring what it was really, the info I wanted should be on the CD, at least that is what I was lead to believe, we'll see, if it ever shows up, which I am doubting since 12 days have elapsed.
Anyway, on 8/12/08, the company charged $39.95 to my supposedly secure Paypal one time use Mastercard, at least I think the temporary card had a soon expiration date. When I discovered this charge, I also noticed that a second charge of $39.95 had been made and was pending - not good. My thinking was that this was the company trying to make an additional charge before the expiration date.
I contacted Paypal, and they informed me that I cannot file a dispute on a pending transaction, and that for the complete transaction, I would have to fill out a form and fax or mail it in (requires a signature). They also informed me that Mastercard would require that I try to solve the problem with the company first, and if no remedy, then contact Mastercard.
Not that I think that I should have to go through all of that, but i am willing to do so, but I was concerned about stopping the bleeding, I did not want to see by account bled dry. Not getting much in the way of immediate help from Paypal, I elected to find a remedy at Mastercard itself, on their website, but it is almost totally useless.
I was going to call them up, but then figured I should be armed with dates and transaction numbers etc.
Going back to my Paypal account, I looked at the transactions in detail, and noticed that the chargers were billed by:
GRANTSEARCH8004790979 800-4790979 NV
Recognizing that there was an 800 number there (800) 479-0979, I elected to call it, and make that my first attempt to resolve the problem directly through the company. I called on a Saturday, 8/16/08, just finished the call about 20 minutes ago actually. I talked to a customer service rep there.
I told her I had two problems:
One, I had not received my CD
Two, there was a charge of $39.95 from them that I did not authorize. She asked for information like may name, email address, shipping address etc, to verify and locate my account.
Having done so, she then said the CD should arrive in 12-14 days. Then she informed me that I authorized the the $39.95 fee by failing to cancel some membership or something, withing the free trial period. I Told here I had no idea what she was talking about. She told me that I must have fail to read the terms of the offer. I questioned her about were the terms were, as I never saw them. She said they were provided at the time, through whichever website I odered through. I reiterated that I never saw them, and asked her if that might be because they were located at the bottom, off screen and invisible from the spot one fills in the CD order information. She did not know that answer. I told here that I would never have agreed to any such thing, and that I always read the detail of an offer, if I see them. She then told me that they would have been presented also, when I filled in the information about billing. I infromed her that I never filled in any information about billing, I have a plugin on my browser that fills it in for me. She thankd me for that additional information.
This banter went on a while, she was always firm but polite. I was the same. Eventually, she offered to credit a refund to my account. I said that would be fine. She also asked about the other offers and memberships etc, I said I was not interested in paying for anything further, and do not want to see any recurring charges, she assured be there would be none.
It all seems to have ended well. We will see if the refund actually happens, and I will update this either way. I do have the concern though, that if my secure card expires before they issue a refund, that their refund will bounce, I will have to cross the bridge later if I need too.
Hopefully, someone reading this will be able to secure a refund following my example. Although this company is clearly in the business of suckering people in to paying money they do not want to pay, my experience so far, is that they are responsive to people who will not rollover and take it. I kept the conversation polite, and matter of fact, no emotions, as I find getting angry makes for short calls and hangups - stay cool but be assertive, give them the opportunity to make it right without threats, let them be customer service, and don't force them into a definsive posture for their company.
If the company was truly upfront, they would not at all hide this elusive information, they would have a notice that says:
"Before clicking submit, understand that you will be bill additional money, unless you follow these steps . . ."
And it would be in bold print. However, there are companies that do try to get money from you, in a legal way, legal keeps them in business. I suspect this is one of them. By attempting to get you to contract to something you are unaware of, they are not ethical, but they will likely perform legally in a way that keeps them safe, and just rely on the fact that some people will give up. Who knows, some people might actually want there services, i might have, had they been above board about it, but now, I don't trust them.
Lance
Torrance, California
U.S.A.
However, something has gone wrong, I should have picked up on it when I saw that $1.00 and $1.29, were billed separately. The only reason I can think of, for the company to do that, is to test whether they will be able to make recurring charges, wish I would have thought of that at the time. Since the total was $2.29, what I agreed to, I was not too concerned.
While waiting for my CD to arrive (still waiting by the way), I received an email from [email protected], thanking me for my order of the Grant Master.
In the email, there was also this:
Grant Master Membership Page
Member Login: http://www.yourgrantmaster.com/
Username: XXXXXXXX
Password: XXXXXXXX
Express Business Funding Membership Page
Member Login: http://www.fastsbaloan.com
Username: XXXXXXXXXX
Password: XXXXXXX
Network Agenda Membership Page
Member Login: http://www.networkagenda.com/
Click here to access your free trial
I signed into the membership page, but just glanced at it, not knowing or caring what it was really, the info I wanted should be on the CD, at least that is what I was lead to believe, we'll see, if it ever shows up, which I am doubting since 12 days have elapsed.
Anyway, on 8/12/08, the company charged $39.95 to my supposedly secure Paypal one time use Mastercard, at least I think the temporary card had a soon expiration date. When I discovered this charge, I also noticed that a second charge of $39.95 had been made and was pending - not good. My thinking was that this was the company trying to make an additional charge before the expiration date.
I contacted Paypal, and they informed me that I cannot file a dispute on a pending transaction, and that for the complete transaction, I would have to fill out a form and fax or mail it in (requires a signature). They also informed me that Mastercard would require that I try to solve the problem with the company first, and if no remedy, then contact Mastercard.
Not that I think that I should have to go through all of that, but i am willing to do so, but I was concerned about stopping the bleeding, I did not want to see by account bled dry. Not getting much in the way of immediate help from Paypal, I elected to find a remedy at Mastercard itself, on their website, but it is almost totally useless.
I was going to call them up, but then figured I should be armed with dates and transaction numbers etc.
Going back to my Paypal account, I looked at the transactions in detail, and noticed that the chargers were billed by:
GRANTSEARCH8004790979 800-4790979 NV
Recognizing that there was an 800 number there (800) 479-0979, I elected to call it, and make that my first attempt to resolve the problem directly through the company. I called on a Saturday, 8/16/08, just finished the call about 20 minutes ago actually. I talked to a customer service rep there.
I told her I had two problems:
One, I had not received my CD
Two, there was a charge of $39.95 from them that I did not authorize. She asked for information like may name, email address, shipping address etc, to verify and locate my account.
Having done so, she then said the CD should arrive in 12-14 days. Then she informed me that I authorized the the $39.95 fee by failing to cancel some membership or something, withing the free trial period. I Told here I had no idea what she was talking about. She told me that I must have fail to read the terms of the offer. I questioned her about were the terms were, as I never saw them. She said they were provided at the time, through whichever website I odered through. I reiterated that I never saw them, and asked her if that might be because they were located at the bottom, off screen and invisible from the spot one fills in the CD order information. She did not know that answer. I told here that I would never have agreed to any such thing, and that I always read the detail of an offer, if I see them. She then told me that they would have been presented also, when I filled in the information about billing. I infromed her that I never filled in any information about billing, I have a plugin on my browser that fills it in for me. She thankd me for that additional information.
This banter went on a while, she was always firm but polite. I was the same. Eventually, she offered to credit a refund to my account. I said that would be fine. She also asked about the other offers and memberships etc, I said I was not interested in paying for anything further, and do not want to see any recurring charges, she assured be there would be none.
It all seems to have ended well. We will see if the refund actually happens, and I will update this either way. I do have the concern though, that if my secure card expires before they issue a refund, that their refund will bounce, I will have to cross the bridge later if I need too.
Hopefully, someone reading this will be able to secure a refund following my example. Although this company is clearly in the business of suckering people in to paying money they do not want to pay, my experience so far, is that they are responsive to people who will not rollover and take it. I kept the conversation polite, and matter of fact, no emotions, as I find getting angry makes for short calls and hangups - stay cool but be assertive, give them the opportunity to make it right without threats, let them be customer service, and don't force them into a definsive posture for their company.
If the company was truly upfront, they would not at all hide this elusive information, they would have a notice that says:
"Before clicking submit, understand that you will be bill additional money, unless you follow these steps . . ."
And it would be in bold print. However, there are companies that do try to get money from you, in a legal way, legal keeps them in business. I suspect this is one of them. By attempting to get you to contract to something you are unaware of, they are not ethical, but they will likely perform legally in a way that keeps them safe, and just rely on the fact that some people will give up. Who knows, some people might actually want there services, i might have, had they been above board about it, but now, I don't trust them.
Lance
Torrance, California
U.S.A.
4 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, September 09, 2008
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions link is found on EVERY page of the sales ad): Bonus Material Terms and Termination. By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not cancelling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not cancelling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable. As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email. The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from: Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694. For customer service you may call 866-396-5694 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you. The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.29 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource Center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource Center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them. If you are another customer reading this and you need assistance you may contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at [email protected] or call me directly at 435-773-1795. Sincerely, Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#3UPDATE Employee
Tue, September 09, 2008
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions link is found on EVERY page of the sales ad): Bonus Material Terms and Termination. By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not cancelling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not cancelling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable. As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email. The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from: Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694. For customer service you may call 866-396-5694 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you. The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.29 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource Center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource Center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them. If you are another customer reading this and you need assistance you may contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at [email protected] or call me directly at 435-773-1795. Sincerely, Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#4UPDATE Employee
Tue, September 09, 2008
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions link is found on EVERY page of the sales ad): Bonus Material Terms and Termination. By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not cancelling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not cancelling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable. As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email. The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from: Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694. For customer service you may call 866-396-5694 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you. The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.29 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource Center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource Center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them. If you are another customer reading this and you need assistance you may contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at [email protected] or call me directly at 435-773-1795. Sincerely, Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Tue, September 09, 2008
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. The following is the first paragraph of the Terms and Conditions of the offer (the Terms and Conditions link is found on EVERY page of the sales ad): Bonus Material Terms and Termination. By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not cancelling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not cancelling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable. As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email. The following disclosure is directly from the sales page - it is located directly above or below the submit button depending on which sales site you are ordering from: Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.29 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694. For customer service you may call 866-396-5694 Monday-Friday 9am-9pm Eastern Standard Time and they'll be happy to assist you. The Information on our Grant Master CD is general information that you can find for free on the internet. We have gathered the information and put it on an easy to access and navigate CD for your PC. This saves our clients the time and let's face it frustration of having to search out this information on their own. That is why our Grant Master CD is free and you only pay $2.29 for the Shipping and Handling. Along with the Grant Master CD you receive a 7 day free trial to our Grant Resource center. This is our member's website were you will be able to learn the entire process on how to write and submit a grant proposal. It is easy to start utilizing the Grant Resource Center by simply watching the tutorial videos that explain how to access all of the features on the site. Our team of writers headed by acclaimed Grant expert Dr. John Porter provides a monthly cover story that provides the newest information on grants and grant related topics. We also provide a quarterly newsletter that provides in-depth information on current trends in government and private funding. As well as the latest financial advice on how to find and manage grant money. You will be able to search grants through multiple grant sources. You can search for Federal, State, and Private Grants you can also search for Scholarships. Another exclusive feature of our Grant Resource Center is that you can enroll in the Grant A Day program where a Grant is given out daily. In three easy steps you can apply for the Grant a Day program and you will be eligible for it as long as you are a member of the Grant Resource Center. Here is the link to our testimonials site http://members.ravenmediainc.com/granttestimonials/ where you can read what some of our successful clients had to say about our program. Another feature we offer is our live one on one chat representatives. They are available to answer any questions you have along the way. All these features and more are designed to help you be successful in locating, applying for, and receiving a grant. The information that is offered through the Grant Resource Center website is more extensive than what other companies sell in coaching programs that cost a thousand dollars or more. So we feel that we are offering our clients the best value in the industry. We offer all this for a reasonable monthly fee of $39.95. Ordering our Grant Master CD also includes two fast action bonuses. The first fast action bonus is for Express Business Funding (EBF) which has a 14 day free trial. This program is designed to help customers through each step necessary to obtain a loan for a small business. This includes researching and putting together a business plan, presenting that plan to the SBA, filling out a loan application, and anything else that may be needed along the way. After the trial period, it is a reduced monthly membership fee of $7.95 because you are already a member of another of our programs. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company. That offers an online date book service that will allow you to keep track of your daily schedule and will even send you reminders to your email and or cell phone. After the 21 day free trial the service is $9.95 a month membership fee. We offer these trial periods to give our clients a chance to use our service and see the value of them for themselves, before they are billed for them. If you are another customer reading this and you need assistance you may contact our customer service department at (866) 396-5694 Monday-Friday 9am to 9pm Eastern Standard Time and they will be happy to assist you. If you've already tried our customer service department and feel like you weren't treated fairly please contact me ASAP and I will address your concern immediately. Please email me at [email protected] or call me directly at 435-773-1795. Sincerely, Ryan R.
