Ryan
St. George,#2UPDATE Employee
Thu, May 29, 2008
First, I would like to say, Raven Media is in NO WAY affiliated with 'CHECK BILL, WAUS KIRLAND, WA'. Because someone assumed at one time that we were connected with this charge and posted it in their online complaint does not make it so. As you all know the rules of ROR state that you shouldn't take what is posted as fact unless you yourself have investigated it and know it to be true. Once one person posts something then everyone assumes the same thing and they post it as well - this does not make it true. We are being unjustly accused of being associated with these charges. Second, Network Agenda does not provide legal forms. Network Agenda is an online-only program designed to help it's member's organize their Contacts and Calendar. Their website focuses on 6 points: Web Calendar, Contact Manager, "My Office", Conference Room (online), Data Storage, "Texting Feature", and Web Bookmarks. Everyday Legal Forms is a program that was offered after you entered your credit card information. The next screen offered this optional service - if you weren't interested in this program you simply needed to uncheck the box and you would not have been enrolled with their program. The following disclosure is found directly above or below the submit button where you would have entered your credit card information: Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694 M-F, 9am-9pm, EST. You state you never authorized the charges, however in order to receive the free CD you are enrolled in the programs - this is all outlined in the Terms of the offer which you agreed to when placing your order. We DO NOT charge customer's who cancel their services within the trial period, nor do we continue to charge customer's after they have canceled. I would like to discuss Freddy's concerns with him to insure that he is taken care of. I offer an apology for the breakdown in service Freddy obviously experienced. Unfortunately, I was unable to locate your account with the minimal amount of information provided in this report. If you come back to read this and want to discuss your accounts please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718, they are available Monday-Friday 9 am - 9 pm Eastern Time. If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Freddy, hopefully, we will hear from him soon so that we can be sure his concerns are addressed. Sincerely, Ryan R.