Ryan
St. George,#2UPDATE Employee
Thu, January 10, 2008
First and foremost I would like to offer my sincerest apologies to Bradrose for the difficulty he has had in reaching our customer service department. Due to the holiday we had been experiencing a much higher call volume, causing technical issues with our phone system. Those issues have now been resolved and you should have absolutely no trouble getting through at this time. The number for customer service is 866-396-5695. The hours of operation are 9 am - 9 pm Eastern Time, not 24/7 as reported in the original post. I have verified that Bradrose was contacted and his banking customer's account was resolved to his satisfaction. If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Sincerely, Ryan R.