- Report: #333463
Complaint Review: Raven Media - Internet
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Author Confirmed
Why?
Raven Media
Gogglemoneyprofit.com Internet, U.S.A.
Phone:
904-742-4164
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Raven Media They did not mention anything about the $39.95 they charged me. They also said had a 14 day trial peroid ,I had it 5 days Internet
The rip of was them charging for the cd with out letting me know it would be above the shipping charge and when I found out they said I had a 14 day return period and they charged me before that. I had spoke with them and they said all I had to do was return the cd and they would give me my refund and they waited for about a month before they charged me. They are ripping off hard working people and they should be made to give ALL of us our money back.
David
Jacksonville, Florida
U.S.A.
David
Jacksonville, Florida
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, May 20, 2008
I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation/thank you page, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We would not have charged you had you called customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. That is why we have the Terms and Disclosures posted on the sales site directly above or below the "Submit" or "Send My Software" Button depending on the site you order from. They are as follows: Terms and Disclosures. By clicking "Send My Software" I am ordering the Google Money Profit CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy & Terms & Conditions. Charges will appear on credit/debit statements as "Growing Rich W/ Google." For questions, call 866-396-5695. David, please contact customer service at the number provided in the above disclosure Monday-Friday 9 am-9 pm EST. There you will find a happy, helpful agent waiting to assist you with your account needs. If you are another customer that has tried customer service but you feel your concerns were not addressed or that you feel you weren't treated fairly please contact me directly either through email at [email protected] or cell phone at 435-773-1795 and I will address your concerns as soon as possible. Sincerely, Ryan R.
