Ryan
St. George,#2UPDATE Employee
Mon, September 04, 2006
The CD is free along with payment of the shipping and handling of $3.95. The bonus trial to the membership is free for 14 days. This client had stated that it was a scam because the CD doesn't even show up until after the trail period ends. This is not true as access to the membership begins right at the time the shipping and handling are paid for online. The link to the membership as well as username and password are on the thank you confirmation page as well as in the thank you confrimation email. I apologize for you getting my voice mail on my cell phone as I am not always available but do try to be. I am concerned that you also waited so long on hold waiting for a customer service agent as all of our in-house reports show wait times very limited. I assume that you are Nancy as I did get a voice message from a Nancy but it cut out right after you had mentioned your mother so I still don't have your phone number or Mother's account information. I would be more than happy to help you and your mother get the resolution you are looking for. Please contact me directly by calling me on my cell phone at 435-773-1795 or via email at [email protected] ASAP so that I can help you receive the resolution you are seeking as we process all the customer service for Raven Media. Sincerely, Ryan Riddle