Complaint Review: RCAP SOLUTIONS - Gardner Massachusetts

Cast of Characters;

Eladia Romero, Congressional Aide at Congressman John W. Olver

Doris Tripp, UMass Memorial Hospital, Liver Transplant Division

Coleen Cole, You Inc.

Jillian Bushay, Psychologist

Jean Thibault, Center for Work and Living

Gene Robbins, my landlord

Carla, RCAP

Tracy Parenteau, RCAP

Geisha Diaz, RCAP

Christine Wickford, RCAP

MY COMPLAINT REGARDING

RCAP Solutions

205 School Street

Gardner, MA 01440

800-488-1969

Fax: 978-630-2751

About RCAP: RCAP Solutions administers programs for families and individuals, communities, small businesses and affordable housing real estate management and development services.  Far from being a passive administrator of publicly funded programs, RCAP is committed to taking a leadership role in ensuring that all families and individuals have a safe and affordable place to live, have access to meaningful employment resulting in self-sufficiency, and that our low income communities have the capacity and infrastructure to meet the health, safety and welfare needs of society.  RCAP not only pursues this commitment in programmatic ways, but is also committed to advocacy and thought leadership at the corporate level.

2013*************************************************

On Dec 10, 2013, at 5:09 PM

RCAP:  I received a phone call back from Catherine of RCAP 978-630-6707. I was finally getting somewhere, or so I thought. I told her that I have been trying to reach “anyone” since August of 2013. I then explained to her that I needed to apply for the RAFT / Homebase Program. She told me to leave a message with one of their call representatives “and they would get back to me within 24 hours.” This was the same number I had already left several messages with 978-630-6770. I left a message just for kicks. 

 

From: lisakane
Sent: Tuesday, December 10, 2013 5:09 PM
To: Romero, Eladia
Cc: Colleen Cole; Jillian Bushay; Jean Thibault
Subject: Kane, Lisa 10 December 2013 Updates (note date change)

RCAP:  I received a phone call back from Catherine 978-630-6707. I was finally getting somewhere, or so I thought. I told her that I have been trying to reach “anyone” since August. I then explained to her that I needed to apply for the RAFT / Homebase Program. She told me to leave a message with one of their call representatives “and they would get back to me within 24 hours.” This was the same number I had already left several messages with 978-630-6770. I left a message just for kicks. 

Eladia, with you working for the Governor, I was really hoping to get further than I am now. Christmas is coming and I’m broke again. My son will be thrilled.

 

Eladia was a little miffed about me sending this to her (above)

 

From: lisakane

Sent: Monday, December 09, 2013 10:12 AM

To: Eladia Romero

Subject: Kane, Lisa 9 December 2013 Updates

 

Hi Eladia,

 

I realize you have other issues to deal with and we are all limited in regards to time because of the Holidays.

Here is where I am now. (read below)

I can be reached at 774-420-9587 or 978-340-1689

 

RCAP

I could really use your help in getting in contact with RCAP in Gardner. RCAP Solutions Corporate Office, 205 School Street, Gardner, MA 01440, 800-488-1969

I have been trying to contact RCAP via email (8/19, 9/16, 9/16, 11/20). I can send you the emails if needed.

I have called and left messages on (9/4 @ 11;32AM, 9/18 @ 2:17PM, 10/04 @ 9:18AM, 10/17 @ 3:15PM, 11/06 @ 9:49AM, 11/23 @ 10:18AM)

I just called them again and was sent to Christina Wickford’s VM (for the Home base Program)
I have never been transferred to her before. With any luck she will return my phone call. I called her 12/09 @ 9:47AM.(for my records)

 

I have also emailed them:

 

 

From:[email protected]

Sent: Wednesday, November 20, 2013 8:41 AM

To:Romero, Eladia

Subject: Re: Kane, Lisa SSI Overpayment 2011

 

I was denied RCAP last year because I apparently signed a document that my landlord was supposed to sign. I have yet to see this document. They considered it fraud and I was denied any sort of assistance last year. I have been trying to get in contact with them and have never received a phone call back.

 

2012*************************************************

I am on the liver transplant list at UMass Medical Hospital. My Meld score is a 7, but I'm not able to go to work as I am disabled. (SSI and UMass Memorial Hospital have deemed that I am disabled due to having end stage liver disease). I lost most of my hair, medications make me ill and I'm tired all of the time.

I went to RCAP Solutions on September 26 @ 10:30 AM and applied for their RAFT Program. After sitting through their informational presentation, I met with Gheisha Diaz. She sat with me to complete most of the necessary paperwork to qualify for this program. Afterwards, she asked for a few more financial documents from me as well as my landlord. She mentioned that she would no longer be in her current position and that she was going to be training someone. I left with the necessary documents in hand.

I went back to RCAP (Gardner Office) on October 16 @ 10:30 AM with the rest of the paperwork that I had completed. I met with Gheisha and the woman replacing her, Tracy Parenteau. I was informed that all I needed to submit was a budget worksheet and there were still a few documents they needed from my landlord. I sent the budget worksheet via email on October 17 directly to Tracy via email. On that same day, I sent my new landlord a reminder letter that I needed the signed documents back a.s.a.p.

On the morning of October 22, I received a phone call from Carla of RCAP Solutions 978 630 6788. She asked why I was sending documents in when I had not even seen their contract. Apparently, I had called RCAP and spoke to her a few months prior to applying for RAFT. I explained to her that I HAD been in the office, twice. I signed and submitted most of the documents and had already met with Gheisha and Tracy. She informed me that I signed my landlord's name on one of the pages, where he was supposed to sign. She then went to yell at me, and said that she was going to report me for “fraud.” I had no idea of what document that I “forged” and asked her to send a copy of the document to me. I still have not seen this document. I TRIED to explain to her that in no way had I meant to commit "fraud" by signing my landlord's name. I had told my new landlord that we were applying for this prior to us moving in on October 1, which he was fine with. Why would I commit fraud? She was awful, just rude even. I was in tears

Two days after my conversation (if you consider yelling, conversing) with Carla, I received income documentation from the IRS and SSI/SSP. They were going to have to review my income. I’m nothing, I’m no one, why come after me?

I was denied assistance from RCAP for Fraud. I never received a copy of the document that I had fraudally signed. I kept calling. Carla no longer works there