No
Glendale,#2UPDATE EX-employee responds
Sun, November 16, 2008
I worked for ICE. Once you get the sale that is all that matters. There is no training to let consumers know information like this. What happened here is ICE did not know the answer and did NOT make an attempt to find out the correct information so they just passed it along to Carnival hoping they had it right. Afterall, ICE was already paid so it did not matter much to them. Carnival should have led them in the right direction but did not. If ICE truly gave customer service they would have got the correct information for them. That would have been good business. Instead, when faced with what happened they told the customers to go complain to carnival because ICE was not responsible and did not want to lose it's commission. This is not something the customer should have to do after what they just went through. ICE does not want to take responsibility when they are responsible from the day they accepted the payment. ICE should have taken the complaint up separately with Carnival and refunded the consumer immediately. (And passports are only required when you fly to another country. So walking across canadian/mexican borders as well as cruises that depart out of the US will not require passports until june 2009.)
Cory
San Antonio,#3Consumer Comment
Thu, August 21, 2008
Like it's RCI and CC's problem you didn't have the proper paperwork? They were doing you a favor but not allowing your girlfriend onto the ship. IF she HAD been allowed onto the ship, homeland security, ICE or customs probably would not have allowed her entry back into the US. This whole stutation since 9/11 is one hugh mess and NOBODY really knows what's going on. It's a sad and terrible state of affairs. I know a number of folks from Mexico and "down south" who have gone to visit relatives and have NOT been allowed to RE-ENTER the US cause their status is either unknow or in limbo. One gal I know who's 46, was born in Mexico and came to the US when she was 2 months old. She never got "papers" and is afraid to go back to visit relatives cause she doesn't have any paperwork proving she's a US citizrn. Up until recvently it hadn't been a problem. Up until 07 you could go to Mex and Canada on just a driver's license and a vorter's registation card. No more. You have to have a passport. YOU should have known this BEFORE you booked your cruise. So it's not the cruise lines fault you were ignorant of all the new laws, made even more complicated by your girlfriend's unknown status.
Cory
San Antonio,#4Consumer Comment
Thu, August 21, 2008
Like it's RCI and CC's problem you didn't have the proper paperwork? They were doing you a favor but not allowing your girlfriend onto the ship. IF she HAD been allowed onto the ship, homeland security, ICE or customs probably would not have allowed her entry back into the US. This whole stutation since 9/11 is one hugh mess and NOBODY really knows what's going on. It's a sad and terrible state of affairs. I know a number of folks from Mexico and "down south" who have gone to visit relatives and have NOT been allowed to RE-ENTER the US cause their status is either unknow or in limbo. One gal I know who's 46, was born in Mexico and came to the US when she was 2 months old. She never got "papers" and is afraid to go back to visit relatives cause she doesn't have any paperwork proving she's a US citizrn. Up until recvently it hadn't been a problem. Up until 07 you could go to Mex and Canada on just a driver's license and a vorter's registation card. No more. You have to have a passport. YOU should have known this BEFORE you booked your cruise. So it's not the cruise lines fault you were ignorant of all the new laws, made even more complicated by your girlfriend's unknown status.