Ready Debit Support
Nampa,#2UPDATE Employee
Thu, July 21, 2011
We apologize that this customer had someone use his card in a fraudulent manner. When he called our customer service department on 7/13 at 10:06 PM, the account was immediately restricted. The $16.67 was a fee. It was not an additional transaction. As this customer mentioned, there is a process that customers go through to dispute transactions. This customer was successful with a prior dispute earlier this year.
We did make a mistake in not sending a new card out right away plus we should have informed him that we cannot dispute transactions until they have posted to the account. We have credited this customer two free months and we are helping him through the dispute process.