- Report: #1127311
Complaint Review: ReadyDebit - San Ramon California
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Author Not Confirmed
Why?
ReadyDebit
P.O. Box 1966 San Ramon, 94583 California, USA
Phone:
866-295-2460
Web:
www.readydebit.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ReadyDebit Ready Debit card is a Fraud San Ramon California
This company had my income tax refund, which was placed on a prepaid card via my tax preparation person. The card was mailed and I thought the card was junk mail and I destroyed the card. I contacted the company after contacting the Internal Revenue Service (I.R.S.) and having them place a trace on my return. The I.R.S mailed the results which had the account number and name of the company (Ready Financial Group.) I contacted the company on 2/15/2014 and one of the customer service reps hung up on me. I later spoke with her supervisor and was told the matter will be investigated and I will be contacted; which has not occurred thus far even though I spoke with the "supervisor" again. I sent what was later explained to me information needed to verify my identity, was not visible so I resent it. I contacted the company again and was told I didn't send the proper documents; Out of frustration , I have been attempting to procure my refund from this company and have been hitting a roadblock. I was also told the information from the I.R.S. was not sufficient and they have refused close the account and have continued charging me monthly fees. This company is a total scam
1 Updates & Rebuttals
AccountNow
San Ramon,California,
We would like to help
#2UPDATE Employee
Tue, August 26, 2014
Dear Jason,
I am sorry to hear that you had an issue with your account. If your issue is still outstanding, we'd like to help. Can you please send us an email at [email protected] referencing your name as it appears on your card, last four digits of the card number and best number to reach you at?
Sincerely,
GF
AccountNow
