Complaint Review: Real Estate Federal - Houston - Houston Texas

I was solicited by REF (Andrew) to sign up for a guaranteed 60 leads in a year or my money back,. For days I considered sending this company the $3900 they wanted for all of these leads. Finally I took the plunge, sent my money and off we went..... or so I thought. A few weeks into it and no leads. I called Andrew and he explained that there was a problem with their systems and that it should be fixed soon and leads on the way. This went on for about three months. Then, they reported that all was fine and leads should be coming. Still....nothing. I signed up in April and it was already Summer. Finally, one day Andrew called me and said, I have your first lead.and an appointment was set for July 8th with the seller. Only problem was that the lead that was sent to me from a seller who had listed his home that same day about 4 hours before I got the lead. Then, nothing.

Months more went on. I called Andrew a couple of times and at least once inquiring about his money back guarantee. I was apparent that they were never going to hit the 60 leads or anything close. His answer was "That's why we get a full year to do this". I knew then that I would have to wait it out. Finally, time was up in April of 2018. I asked for my money back and they said because I had not given them feedback on leads (or in this case "lead") and because I called another one of their clients to see what was going on (or as they said "complain") that my requst was denied. When I pushed them further I got an email from them that included

How very sorry they wew that I have had this experience and completely understand why you would be frustrated.

They said that after reviewing the account history, it appears there has been some miscommunication.

They acknowledged that It is very true that we have had several issues which have slowed things down tremendously.

That It appears that there was two emails on your account and there were some emails sent to a different account.

That There was a note on the account that you had made a complaint to a reference who then filed a complaint with us about your dissatisfaction.

They also said that under the impression that I listed a property and closed a transaction without reporting a status update. Wrong, no such transaction. I have not even been on an appointment

They pointed out that there was an automatic update in their system based on the property addresses of the leads sent and that when the properties were listed, it was the same time that I supposedly received the appointments.

They thought that their system thought I got a listing and never reported the referral because the property went on the market at the same time I got the appointment. none of this made any sense to me. If there was truly a problem, why would they not call me I asked myself?

Then they questioned... from what we understand now, you are telling us that that was not your listing?

Did you or your broker have anything to do with that transaction?

I answered those questions in an email response. I then made several attempts by voice and email to respond to this email over a 10 day period. No response, no phone pick-up, no nothing. I feel totally ripped off and I think they know it. I gave them $3900 and they did absolutely and totally NOTHING for me in a year. I cannot believe they would want to resolve by sending "MORE LEADS". How do you send "more" when no legitimate leads were sent in the first place. They say that 2 were sent. i only have the one that was not a real lead. I have documented emails showing that I would consider that if they would just contact me. But no, nothing. I'm done