- Report: #579451
Complaint Review: REALGOLDSOFT - Internet Internet
Reported By:
angela -
Southern California, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
REALGOLDSOFT
Internet, Internet, United States of America
Phone:
1 800 469 9689
Web:
world-widesoft.com
Categories:
Business Rating:
(0)
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REALGOLDSOFT world-widesoft.com forced purchase of virus protection; cannot operate computer until after purchase. Internet
While on the computer, a window popped up stating I had 21 infections ranging from mild to critical. As I am already equipped with other virus protection, I thought at first it was a pop-up advertisement and I clicked "continue unprotected."
To my surprise, however, clicking to continue only created more pop-up windows. I did everything I could think of: hard-restart, system restore, etc. and each time the window "Security Tool" would pop up, front and center, and not allow any other programs to start as long as I refused purchase.
Sensing fraud, I was forced to purchase their "virus removal" for $79.99 USD. After doing so, computer operations seem to be back to normal, however, I can't even find the program to perform an uninstall. A confirmation email was sent to me with a phone number, but that number is busy constantly.
Furthermore, the email provided is a "noreply" email. I was forced to call my bank and request dispute resolution. Several observation lead me to believe this is not an American based company (spelling of "enquiry," and the funds appear to be deducted and then converted into Euros).
Writing this report is almost moot since the purchase isn't a pro-active one; instead, if you're reading this, you're likely already a victim. I wrote this to raise awareness and to suggest to anyone who is a victim, call your lending institution if you haven't already to place a hold on your funds.
