Jd
Salt Lake City,#2UPDATE Employee
Wed, July 29, 2009
I am the Headmaster of Realms of Inquiry. I am responding to the complaint filed on this site. I am disappointed that the gentleman took such drastic actions against an organization that provides such great services for kids. I was away from work when the situation happened and had the opportunity to talk with the gentleman and apologize for our rude behavior as soon as a returned to work. I agreed that calling him an idiot was not appropriate and I have counseled with my staff member about her response. I agree 100% with the gentleman that that should not have happened. The gentleman does have a number of items incorrectly listed in his complaint. The primary item is that Realms School is not involved in any Telemarketing activity of any kind. So the phone calls had nothing to do with any solicitation and his claim of 7-10 Telemarketing calls each day is not true. The new phone number that the gentleman has, and is complaining about the school calling, is a student's previous personal phone number. So the calls received on the phone are a combination of students trying to reach their friend, utilizing a school phone, and the school trying to confirm information for the upcoming school year. We updated our system with the phone number right away, but a few calls from multiple staff most likely still went out as we attempted to let people know of the phone number change. The Gentleman also complains about not being able to reach the owner of the school. There is no owner of a Non-Profit Organization. The school has a volunteer Board of Directors that hires me to manage the organization. So his refusal to accept a truthful answer had a significant part in creating the situation. The gentleman's request to be placed on our Do not Call list has been honored. The issue is that we do not have a calling list since we do not solicit over the telephone. We have informed our staff that the phone is no longer the students. My best judgment tells me not to send his phone number out to a school full of High School Students and tell them not to call the number, it would most likely result in him receiving an increased number of calls that I would have no control over. I am sorry that this gentleman is receiving all the calls he claims to receive, and I have done everything I can to resolve the situation. I am sorry the situation took place and am disappointed that a person would make strong negative statements to hurt a good school made up of very deserving students. Realms of Inquiry has been serving Pre-K-12th Grade students in the Salt Lake City area since 1972. Web Site: www.realmsofinquiry.org Sincerely, JD