- Report: #858489
Complaint Review: Redi Clinic - Internet
Reported By:
Grace -
Tomball, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Redi Clinic
28520 Tomball Parkway Tomball, TX 77375 77316 Internet, United States of America
Phone:
Web:
www.rediclinic.com
Categories:
Business Rating:
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Redi Clinic Refused Refund Internet
On February 27, 2012 , I sent Rediclinic a letter stating why I believed I should get a refund:
I was seen at the Tomball location on 2/6/12 for a sinus infection. I've had many of them and know when I have one.
After explaining that I developed this because of lots of crying and tissues after learning my father passed away three days earlier, "Dr" at the Rediclinic in Tomball Texas looked in my ears, mouth and checked my breathing with the stethoscope. I told her my symptoms were pain in my left estachian tube, headaches and sinus pressure.
She said either I should go to the ER and get a test done for a heart attack or she would prescribe a muscle relaxer as an anti inflammatory for the stiff neck. Already too upset to argue and having my two children present, I asked for a steroidal anti inflammatory instead as I was going to be driving with them within hours across state for a funeral. She
wouldn't do that, so I left with nothing, no medicines and no diagnosis.
This has now turned into a bronchial infection. I still have headaches, coughing, thick green phlegm and my sides and back ache. The same left estachian tube hurts to touch and I was just seen 2/27/2012 at The Woodlands location and given much better treatment and an antibiotic for a respiratory infection and this woman was much more pleasant and
helpful.
I will never go to Tomball Redi Clinic clinic again, the experience was a waste of money and there isn't even a main office email or contact person! I was refused a refund when no treatment, no diagnosis and no medicine was given. Unfortunately, the company is not a BBB Accredited Business ..hmmmm.
I was seen at the Tomball location on 2/6/12 for a sinus infection. I've had many of them and know when I have one.
After explaining that I developed this because of lots of crying and tissues after learning my father passed away three days earlier, "Dr" at the Rediclinic in Tomball Texas looked in my ears, mouth and checked my breathing with the stethoscope. I told her my symptoms were pain in my left estachian tube, headaches and sinus pressure.
She said either I should go to the ER and get a test done for a heart attack or she would prescribe a muscle relaxer as an anti inflammatory for the stiff neck. Already too upset to argue and having my two children present, I asked for a steroidal anti inflammatory instead as I was going to be driving with them within hours across state for a funeral. She
wouldn't do that, so I left with nothing, no medicines and no diagnosis.
This has now turned into a bronchial infection. I still have headaches, coughing, thick green phlegm and my sides and back ache. The same left estachian tube hurts to touch and I was just seen 2/27/2012 at The Woodlands location and given much better treatment and an antibiotic for a respiratory infection and this woman was much more pleasant and
helpful.
I will never go to Tomball Redi Clinic clinic again, the experience was a waste of money and there isn't even a main office email or contact person! I was refused a refund when no treatment, no diagnosis and no medicine was given. Unfortunately, the company is not a BBB Accredited Business ..hmmmm.
1 Updates & Rebuttals
Grace
Tomball,Texas,
Response to my complaint from the area manager:
#2Author of original report
Mon, November 11, 2013
Good Afternoon Mrs. *****,
My name is H*****r B*****t and am the Area Manager for the Tomball clinic. I have received your email requesting a refund from your visit in February. After reviewing your chart, it appears that the clinician spent her time and used medical decision making during your visit, therefore a refund cannot be approved. I do apologize for the problems you experienced, please let me know if I can be of further assistance.
Sincerely,
H*****r B******t, MPAS, PA-C
Houston North Area Manager
RediClinic
*************@rediclinic.com
