Salem
Brandywine,#2UPDATE Employee
Fri, December 22, 2006
Based on what Mrs. Daisy wrote, the merchandise was ordered at different times, so the dates that the furniture arrived at our warehouse varied. The first set that was ordered on 2/11 and didnt come in untill the end of the following month, which is the standard 2-6 week waiting period. When Mrs. went to the store on 3/11, a month later, and ordered the bar set that also came in within the standard time. The only thing missing was the dresser, which may have been on backorder at the time. Regency delivered everything, except of course the items that werent in stock. If the dresser took as long as the customer says it did then the customer did have the option of cancelling it, or getting another dresser in place of it. Regency Furniture has to order the furniture thats not in stock from another manufacturer and the customer needs to understand that we do not purposely keep the furniture from the customers on purpose. We do apologize that it has taken a long time for the dresser to come in and I'm sure there were some alternatives that were discussed with the customer. However since there were no invoices, or full names given by the customer in this complaint we have no way of knowing what exactly happened.