Chris Long
Chattahoochee County,#2Consumer Suggestion
Sat, February 02, 2008
Your problem started when you responded to the phony popup. If the techs reinstalled your OS, the problem would have gone away - sounds like you've been had there, too... Next time, just Google the complete text of the 'error' message or the product they want you to purchase with the word "scam" after it and watch the amazing results !!! Get Avast free Firewall, IE7 Pro and Spybot S & D and your problems will be over... Pick up Ad Aware free edition while you're at it...
Faron
Houston,#3Consumer Comment
Sat, February 02, 2008
Registry Cleaner XP is actually spyware. So basically what you did was paid money to a company for spyware protection that is one of the worst distributors of spyware. Three things you can do, if you are computer savvy, you can google using the prhrase Remove RegistryCleanerXP and there are sites that teach you how to do it. If you are uncomfortable with messing with the Registry, then you should do one of the other two options. Get a professional, that you could find in your yellow pages if you live in or near a large city or purchase reputable spyware removal software. I use SpySweeper and there is Spydoctor. There are others you can find and some of the ones who claim they are free are really not. It is imperative that you remove this spyware because it will not go away by itself. You will need to file a complaint with your Attorney General because this scam company has a reputation of not giving refunds.