Complaint Review: Regus - Monroeville Pennsylvania - Monroeville Pennsylvania

On April 15^th I received an invoice from Regus (attached) for a total amount due of $408.33 covering services for the months of March and April. The invoice was followed up with two subsequent emails on April 23^rd and April 29^th from Cherie McClelland (Regus representative) warning that service had been suspended pending payment in full for the balance due. On April 29^th I proceeded with an online payment to Regus of $204.14 using my First Niagara MasterCard debit card. However instead of Regus applying this payment to the balance due, they proceeding with forwarding the total amount due of $408.33 to a 3^rd party collection Agency (NRS). I was contacted by NRS (email attached) requesting payment for a total of $577.33 (including the original balance of $408.33 and collection agency fees). On May 19^th I made an ACH phone payment to Jake Ryan of NRS for the total amount due of $577.33. As a result of this payment, I had now paid Regus a total of $781.47 to settle an account that had a balance of $408.13.

When I pointed this out to Regus and requested a refund for the initial overpayment of $204.14, they initially claimed they never received the payment made to NRS (even though Jake Ryan made it clear to me that the payment was already forwarded to Regus). Several days later, Regus was forced to admit that they had the payment after I confronted them via email with copies of my First Niagara statements showing both payments debited from my account totaling $781.47

I again demanded a refund for the April 29^th payment in the amount of $204.14. Cherie McClelland then claimed that she had to get corporate approval from her corporate office and could only do so by sending an email request and waiting for a refund. At this point I felt Regus had displayed a high degree of dishonesty and I decided to I told them they had 3 days to either process the refund or let me know exactly when it was going to be processed. Cherie then claimed she could not do either until she heard back by email from her corporate office. On day 3 I reached out to Cherie once again warning her that I was going to start a bank dispute after 5pm if I did not get confirmation of a refund or a firm date by when it was going to be processed. She again repeated the same dishonest storyline about waiting for “Corporate” and even claimed that the payment I made to the collection agency stays with the collection agency and does not go to Regus (which I found ridiculous and one in which NRS discounted). I was forced to file a dispute with my bank which offcourse Regus lost because they had nothing to stand on.

Cherie McClelland is the main person you will talk to at this place. However it is operated by Jayme Morris. They are all very dishonest. Never send them payment via wire or with cash. Preferrably use a credit car and not your bank debit card. You are guaranteed to be defrauded at some point by this people so make sure you can dispute charges with your bank. They are all rude, disrespectful unprofessional liars who will try to do all they can to steal from you. So be careful They tried with my and by mercey of my bank they failed. Its no suprise Regus has such a crappy reputatio on these site. All this bad reviews mean something.