- Report: #429367
Complaint Review: ReliableRemodeler.com Reliable Remodeler Daniel Lamb - Beaverton Oregon
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Author Confirmed
Why?
ReliableRemodeler.com Reliable Remodeler Daniel Lamb
9305 SW Nimbus Ave Beaverton, 97008 Oregon, U.S.A.
Phone:
503-574-3372
Web:
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ReliableRemodeler.com Reliable Remodeler Sold me leads that were not valid, no reply to emails, no refund, major scam!! Beaverton Oregon
I signed up a month ago with this company as I was looking for more leads for my business.
They have a pricing structure on the website that shows a small job at $5-10 yet I've seen jobs as small as repairing a kitchen faucet and the minimum is $15, so thats lie number one.
Lie number two is that they claim they will tell you the homeowner budget on each project. For me, this is one of the main reasons I signed up as my company focuses on the mid to upper range projects. This information is valuable as we're happy to take on a 20sq roofing project int he 7-10K budget range but the 3-5 we would usually pass on. Out of the four projects I received I never once received the homeowners budget, so another lie.
Next, I paid for four leads. Out of those four leads I followed up with every lead immediately, some calling as much as six times and making an in person visit. Only one out of four even answered the phone ever and he had six bids from reliable remodeler! How would you ever make money competing with 6+ different companies? Not the game I am in at all.
For the other three bids, one of the jobs was already completed one week before we ever got the lead.
Another job the lady would not answer or return calls and was not home when my sales guy went out in person twice. Also the windows were already new, and since it was a window job, seems like another busted lead!
The final was a roofing project that the lady said "well we were thinking of buying this house from the bank, but we don't own it and wont' close on it for at least two weeks if we do buy it so we're not accepting bids. Nice way to waste $65.00.
Long story short I spent $225.00 with this company and never got in contact with three of them, wasting $200.00. The one lead I did contact was a job I bid $450 on and wasn't even low bidder, so there would have been about $100 profit. Not exactly the quality of leads I would pay for, nor what they advertise.
They also tell the homeowner on their side of the webpage that they only charge the contractor a monthly fee to be a member and see the leads! Not true at all, they charge $15-75 per lead and that can be from a homeowner just messing around, a kid typing a lead in the computer that's fake, or any other manner. I doubt there is any verifying at all! How could reliable remodeler contact the lead to verify they are real if I can't contact them in ten calls to setup an appointment?? Another scam!
Then they appointed me an account manager named Daniel Lamb. I've emailed him four times now total. Once to ask how many people leads are shared with so I knew if I was wasting my time or not. Another time to ask to replace these leads. Another time to ask again, and a final time to tell him I'm filing this report.
Even from day one of signing up, never heard once from my wonderful account rep Daniel Lamb.
So all in all, this company is a complete SCAM!
WWITB
Cincinnati, Ohio
U.S.A.
They have a pricing structure on the website that shows a small job at $5-10 yet I've seen jobs as small as repairing a kitchen faucet and the minimum is $15, so thats lie number one.
Lie number two is that they claim they will tell you the homeowner budget on each project. For me, this is one of the main reasons I signed up as my company focuses on the mid to upper range projects. This information is valuable as we're happy to take on a 20sq roofing project int he 7-10K budget range but the 3-5 we would usually pass on. Out of the four projects I received I never once received the homeowners budget, so another lie.
Next, I paid for four leads. Out of those four leads I followed up with every lead immediately, some calling as much as six times and making an in person visit. Only one out of four even answered the phone ever and he had six bids from reliable remodeler! How would you ever make money competing with 6+ different companies? Not the game I am in at all.
For the other three bids, one of the jobs was already completed one week before we ever got the lead.
Another job the lady would not answer or return calls and was not home when my sales guy went out in person twice. Also the windows were already new, and since it was a window job, seems like another busted lead!
The final was a roofing project that the lady said "well we were thinking of buying this house from the bank, but we don't own it and wont' close on it for at least two weeks if we do buy it so we're not accepting bids. Nice way to waste $65.00.
Long story short I spent $225.00 with this company and never got in contact with three of them, wasting $200.00. The one lead I did contact was a job I bid $450 on and wasn't even low bidder, so there would have been about $100 profit. Not exactly the quality of leads I would pay for, nor what they advertise.
They also tell the homeowner on their side of the webpage that they only charge the contractor a monthly fee to be a member and see the leads! Not true at all, they charge $15-75 per lead and that can be from a homeowner just messing around, a kid typing a lead in the computer that's fake, or any other manner. I doubt there is any verifying at all! How could reliable remodeler contact the lead to verify they are real if I can't contact them in ten calls to setup an appointment?? Another scam!
Then they appointed me an account manager named Daniel Lamb. I've emailed him four times now total. Once to ask how many people leads are shared with so I knew if I was wasting my time or not. Another time to ask to replace these leads. Another time to ask again, and a final time to tell him I'm filing this report.
Even from day one of signing up, never heard once from my wonderful account rep Daniel Lamb.
So all in all, this company is a complete SCAM!
WWITB
Cincinnati, Ohio
U.S.A.
2 Updates & Rebuttals
Wwitb
Middletown,Ohio,
U.S.A.
Update: Company fixed problem, Sales Rep had extenuating circumstances!
#2Author of original report
Wed, March 18, 2009
This is an update to my rip off report. Daniel Lamb (my sales rep) has taken care of the problems I was having and gave me a refund credit for the leads that were not able to be contacted. It turns out he was having spinal surgery and was obviously out of commission for a little while! Long story short, I no longer consider them a scam and I'm quite happy with Daniel Lamb and the service Reliableremodeler.com provides. Considering I was scammed by a company just a week before this, I may have jumped the gun a little!!
Anon
Beaverton,Oregon,
U.S.A.
What is a lead?
#3UPDATE Employee
Fri, March 13, 2009
Websters says: A lead is a piece of information of possible use in the search for a prospective customer. Thats it and thats all. If a "homeowner" fills out a service request online and states an interest in a service it is a lead. Not an appointment. If they choose to be unresponsive it is still a lead. If they have no money it is still a lead. If you try to pick 2-3 winners out of a pool of 50 leads and are disappointed with the results....they are still leads. The vast majority of companies who use a lead generation service have a realistic budget and understand that all leads do not pan out.
