4 Updates & Rebuttals Read More About : REMEDY ROOFING
REVIEW UPDATE: June 4, 2018: Remedy Roofing remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Remedy Roofing is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Remedy Roofing has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Remedy Roofing has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Remedy Roofing remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Remedy Roofing for its full commitment to quality customer service.
Ripoff Report's discussions with Remedy Roofing have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Remedy Roofing listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Remedy Roofing's principal, Mr. Greg Arnim, has informed us that his companies reputation thrives off of his clients receiving the best customer service possible. Mr. Arnim feels it's critical to listen to his clients and respond accordingly. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Remedy Roofing truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness the employees show us. They are serious about meeting commitments, and deliver on their promises.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Greg Arnim during an onsite inspection held by a third party verification company with no biases toward Remedy Roofing.
Remedy Roofing is a, "full service commercial and residential roofing company. We primarily deal with aiding homeowners with replacing their roofs due to storm damage." Outside of storm damages repair their services include but are not limited to: new construction, gutter installation, inspections, and energy efficiency consultations. Remedy Roofing provides this impressive amount of services throughout Texas, Colorado, Oklahoma, Louisiana, Kansas, and across the nation.
Most of their leads are developed through various forms of marketing, "we acquire leads through internet optimization. Online referrals such as Angie's List, Amazon, Check A Pro, fliers, newspapers, Yellow Pages, mailers, door knocking, as well as referrals from past customers." Greg Arnim, the CEO of Remedy Roofing went on to explain the typical experience a new client would receive with their company, "after we receive a lead the customer is contacted within a few hours to set up an appointment for their inspection. If the inspection yields damage necessitating that the customer files a claim with their insurance company, then an estimate is produced and left for them to give to their insurance adjuster. If the claim is approved we assist the homeowner in choosing what type of roofing system to install. We then promptly install the roof to fit the customers wants, needs, and to fit their schedule. We make sure the customer is fully satisfied through offering a third party inspection process. If the claim is not approved, the customer has the option to pay out of pocket or deny the contract." Mr. Arnim went on to go into greater detail on the sales service process, and how it is an essential element in keeping lines of communication clear between the new client and the company, "the purpose of this contact is to provide the customer a contact. Not only from outside the company that will be visiting their home, but also a contact within the sales office to aid in any additional way needed. The customer service liaison will be in constant contact not only throughout the sales process but through service, construction, and payment process.”
REMEDY ROOFING CUSTOMER CARE & COMPLAINT RESOLUTION
During the onsite interview, Mr. Arnim was asked to describe a situation where a client was not satisfied with the level of service they received, and how Remedy Roofing dealt with the complaint. Mr. Arnim went on to sate, "there was a situation where a customer was not satisfied with the level of service, the customer called to state that the sales associate was 2 hours late for the appointment." Mr. Arnim when on to describe that while this isn't a common complaint it has, "occurred in the past due to jobs taking longer than originally expected. Courtesy calls are typically provided to keep communication open with the customer. We try not to make this a general practice, however there can be unforeseen circumstances." Mr. Arnim called the customer and, "apologized for the lack of communication offering $50.00 off any needed repair or $200.00 of a roof replacement, whichever the situation entailed." The customer was happy with the offer and the personal outreach."
When asked to comment on complaints posted on Ripoff Report's website Mr. Arnim went on to assure future clients through their several accreditations and business model, "we do everything in our power to assure we have the best sales and service staff in the industry. We are accredited with the BBB and part of the GAF Master Elite program which only the top 3% of contractors qualify for. We are part of the community in which we work through charitable acts, volunteer service and residence.”
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Arnim stated, "we have implemented 24 hour call backs from the customer’s initial contact. We also now provide a third party inspection to ensure customer satisfaction.”
Remedy Roofing is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Arnim further explains by stating, "anytime a company can be a part of a program which benefits consumers as a whole, it provides the companies in general with a group of companies they can trust. We strive to be part of the top or elite service provider for our industry."
REMEDY ROOFING / STATEMENTS FROM THE CEO GREG ARNIM
"I would like to thank you for doing your homework on the contractor you are about to choose. Remedy Roofing takes pride in the Excellent customer service we give. My partner, co-workers, and I, all work extremely diligently to make sure you have the best construction experience ever. Please give us a call or stop by and let us show you what makes us one of the top contractors in the nation.
We are one of the top contractors in the nation and understand the homeowner and business owner have a choice in the contractor they choose. Please take time to review our site, learn about our products, and meet the people that will be managing your account. Remedy Roofing's 's team has expressed that they are very confident when it comes to tackling any roofing project. Give them a call today! Remedy Roofing takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Remedy Roofing provides a very positive, safe environment to work. Suggestions and improvements are encouraged by Mr. Arnim and he truly listens to our ideas and provides great opportunity to flourish."" Ripoff Report was pleased to learn that Remedy Roofing's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.”
REMEDY ROOFING – ACCESSING ROOF DAMAGE AFTER A STORM
"After a powerful storms hits many homeowners are faced with serious damage to their homes and more specifically their roofs. Thunderstorms, hailstorms and rain can cause debris to fall onto the roof and can even tear shingles from your roof.
If you suspect that your roof has been damaged by a storm, it’s important that the proper protocol is followed for insurance and safety reasons. First you can check for leaks or water damage by checking the attic for any water stains on the ceilings or walls.
Also, check the ground around your house for any debris such as missing shingles or metal pieces. This is a good indication that the roof has been damaged and that a professional needs to be contacted to fully assess the situation. It’ very important that this be completed by a roof inspection company so that the proper steps are taken in case an insurance claim needs to be filed.
A storm can also cause visible bruising or wear to the roof shingles along with damage to gutters, striping seals and other components to your roofing system. Depending on the severity of the storm your home could also have structural damage. This is why it’s important to proceed with assessing any damage with extreme caution.
If you do have damage you will need to contact your insurance agent and determine how to proceed with filing a claim. Keep all receipts for all work completed by professionals and yourself to include when you file your claim. While this can be a stressful time for homeowners a professional roofing company can assist you in the steps necessary towards repairing your damaged roof.”
REMEDY ROOFING – ROOFING TIPS FOR THE FALL SEASON
"With cold weather right around the corner, it’s time to take a few preventative steps that will ensure that you’re not a victim to excessive energy costs or damage this winter. It’s recommended that roofs are inspected twice a year; once before winter and again in the summertime. The beginning of the fall season is the ideal time for a roof inspection; this is typically before all of the leaves have fallen or a heavy snowfall has occurred.
Here are few steps that you should be taking this fall season:
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below never responded to our request so Remedy Roofing could have the opportunity to make things right with them.
STATEMENT FROM REMEDY ROOFING:
This report is believed to be a disgruntled ex-contractor.
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Do not sign anything you are given by this company they are the most unprofesional we have ever seen, look at our neighbors posting on here, and look at the complaints in other places they have worked, such as Denver colorado, Austin texas, Oklahoma city, this company is nothing but a roving storm chaser they have left many customers with no warranty and not having full filled there warranty agreements at all. As our neighbor did we signed with a competing company, in the next three days we had had remedy roofing employees come by our house to tell us that the company we chose was a bad choice and we should cancel our contract!! this is funny because neighbors who chose them had not been aproved by the insurance company and we did in the first 2 days. These people act like our neighborhoods belong to them, and because they sit on the corner like vultures we should use them if they had a real business wouldnt they have an office or somewhere to really be instead of waiting for other legitimate companies to work and then follow behind them to steal what others worked for. do your research dont trust just anyone, especially someone who just badmouths competition for the work
WatchDog1
Denver,#2Consumer Comment
Mon, July 09, 2012
I had Remedy replace my roof. They did a free estimate and worked with my insurance company for the cost. Minus my deductible, it didn't cost me anything extra. I've read the above comments and didn't have any problems with these guys except a ladder hit my gutter and bent it in one spot and tore out one of the nails. I told them about it and they came back and fixed it. My neighbors used them too and have all had goodthings to say about them.
WatchDog1
Denver,#3Consumer Comment
Mon, July 09, 2012
I had Remedy replace my roof in Denver. They did a free estimate and worked with my insurance company for the cost. Minus my deductible, it didn't cost me anything extra. I've read the above comments and didn't have any problems with these guys except a ladder hit my gutter and bent it in one spot and tore out one of the nails. I told them about it and they came back and fixed it. My neighbors used them too and have all had good things to say about them.
furios in katy
katy,#4Author of original report
Sat, January 01, 2011
not once did they or have they denied there actions! but just say how great they are, actions are louder than words the comunity involvement does not shadow there actions, and as a even worse note for the matter at our xmas meeting several of the members complained about warranty work with this company calls to the office for leak repairs did not get completed because they had taken off to chasework in san antonio, and after some research you will find them now advertising as a local company there also!!!! please research before agreeing to work with this company, also look up there offices most are nothing more than rented spaces to get a local number. buyer beware they are nothing more than gypsies moving fromtown to town
Remedy Roofing
Katy,#5UPDATE Employee
Wed, August 11, 2010
Please read our first rebuttal in the earlier post. This looks like the same situation. Please check all of our accreditations for yourself. Katy owned and operated w/ 2 million general liability and workers compensation insurance.
Katy Chamber of Commerce CFO sits on Board
Katy Economic Development Council Strategic Partner
Katy Rice Harvest Festival Platinum Sponsor
Katy ISD Rhodes Stadium Platinum Sponsor
Katy ISD Volleyball Tournament Sponsor
Katy ISD FFA Sponsor
Katy ISD Aquatics Sponsor
Numerous Katy Football Teams
Katy American Little League Sponsor
Numerous Katy Gymnastics Teams
Numerous Katy Martial Arts Groups
Numerous Katy Soccer Teams
Numerous Katy Girl and Boy Scouts
Katy Ski Jam Sponsor
INC 500 One of the Nations Fastest growing private companies
Katy Pros
BBB
National Roofing Contractors Association
The list goes on and on. Please go online or stop by our office to see our credentials. Please come watch us grow with the new development breaking ground on the corner of Greenbusch and Westheimer Parkway.
Please call our CORPORATE office in KATY with any further questions
Thank you
281.391.8555