Devin
Washington,#2UPDATE EX-employee responds
Wed, July 01, 2009
As an ex-employee, I'll share with you some inside light. It's all about numbers. The closing week for RAC (Rent A Center) falls on Saturday and Opening of a new week is on Monday. If a particular Store such as the one you have an agreement with has a vast majority of past-due accounts, (which i'm sure it does) then the closing numbers are high. This is referred to as Past Due Credit or Credit. Company wide, payment due dates are always on a Saturday. Why? Most customers are paid on Friday. The sooner the due date to a customers paydate, the more likely that customer will come in and make their payment. In some instances they will allow for a different due date, but that is rare. So at the beginning of a new week, Monday we have a report. This report will show us the % of Past due customers. This includes people who are due that day. So, if credit was high for last week and the store had a horrible close on Saturday then the Monday open is high and is unacceptable for any store. (per corporate standard) The store Manager on Monday morning would probally get a nasty call from the Market Manager (his boss) wanting to know why the Monday open was high and what he was going to do to correct it, afterall his *BONUS* is on the line. The Manager will automatically change all due dates back to a Saturday, making his Monday Open lower in % after each account he adjusts. He would probally give you a free week in the system and adjust your due date to the following Saturday, and you have no clue at all. So here comes Saturday. The Account Managers have been beaten up all week because Credit is high. Keeping in mind that most customers are now due on Saturdays, they have to do what ever it takes to get that customer to come in and pay on their account. This is done by calling and calling and calling over and over again untill you are fed up and pay them. In short, RAC has trained it's employees to get you as a customer to make your rental payment a top priority. They want you to make RAC it's top priority, next to rent, utilities, ect, ect. They will harass you and harass you untill you have had enough. Why? RAC has over 3,800 Stores nationwide. The Avg store has 350 customers. If 50 of those customers are past due, that is a lot of $$$ they are missing. For Example: We'll use a Couch. A typicall couch is 19.99 per week. add the liability waiver of 3.50 and the Benifets Plus of 5.00, thats $28.49 x 50 people = $1424.50 per store x 3,800 Stores = $5,413,100.00 loss for one week. Thats Apples compared to an avg weekly gross of over $87,400,000.00 Yes 87.5 MILLION. I could go on and on about RAC, but then I would be blowing off steam. I resigned from the company because I was tired of taking advantage of people and being forced to harass people. Treating people like you the way you were treated. It's not right but thats the real world. $$$$, it's what makes the world turn and soon enough it will stop it from turning.