- Report: #214608
Complaint Review: Rent-A-Center - Rialto California
-
Author Confirmed
Why?
Rent-A-Center
1110 N. Riverside Ave Rialto, 92376 California, U.S.A.
Phone:
909-875-3146
Web:
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Rent-A-Center Harrassing, disrespectful, dishonest, IGNORANT people! ripoff Rialto California
RENT-A-CENTER has harassed me for the last time. I was a good paying customer, even paid off two items prior to getting my washing machine which I am still paying on. Rent-A-Center call me non stop on even on the day my bill is due. They don't even give you a chance to get out of bed on a Saturday to pay your bill before calling every number they have on file.
Rent-A-Center calls me one week later to say we have changed our policies and will not call you until the day after you are due. Then turn around the very next week and call me on my due date. When I asked why are you calling me when I am not late I was told it's because I have a credit card on file to make the payment. WHAT BULL! I asked them not to call me before certain hours, they still due it. Ask them not to call me at work the still do it. Ask them not to call my references they still do it. I tell them I will be there on a certain day and not to call me until them, THEY STILL DO IT!
Rent-A-Center harassed my disabled Mother! I always give them my current numbers and they still call my family and friends telling them information that is AGAINST California State and Federal laws. Rent-A-Center of Rialto makes all kinds of mistake such as not logging commitments or payments causing harassing phone calls on the same day you spoke to them. Rent-A-Center Management is a joke. They do nothing to correct theses THUGS who let their minimum wage jobs go to their head. This has been one HUGE nightmare.
I have been patient and understanding but this is just plain HARASSMENT. I am not only contacting the Better Business Bureau to make a complaint, but also California Attorney General Office for violation of California State Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act. If any one has a suit going please contact me. If any one feels Rent-A-Center has wronged you contact theses places above or call 1-877-FTC-HELP or go to www.ftc.gov. I sure will. Rent-A-Center needs to be sent a message from California residents. We will NOT be bullied or disrespected. We are customers with rights and should be treated as such!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Shanita
Colton, California
U.S.A.
Click here to read other Rip Off Reports on Rent a Center
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
Rent-A-Center calls me one week later to say we have changed our policies and will not call you until the day after you are due. Then turn around the very next week and call me on my due date. When I asked why are you calling me when I am not late I was told it's because I have a credit card on file to make the payment. WHAT BULL! I asked them not to call me before certain hours, they still due it. Ask them not to call me at work the still do it. Ask them not to call my references they still do it. I tell them I will be there on a certain day and not to call me until them, THEY STILL DO IT!
Rent-A-Center harassed my disabled Mother! I always give them my current numbers and they still call my family and friends telling them information that is AGAINST California State and Federal laws. Rent-A-Center of Rialto makes all kinds of mistake such as not logging commitments or payments causing harassing phone calls on the same day you spoke to them. Rent-A-Center Management is a joke. They do nothing to correct theses THUGS who let their minimum wage jobs go to their head. This has been one HUGE nightmare.
I have been patient and understanding but this is just plain HARASSMENT. I am not only contacting the Better Business Bureau to make a complaint, but also California Attorney General Office for violation of California State Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act. If any one has a suit going please contact me. If any one feels Rent-A-Center has wronged you contact theses places above or call 1-877-FTC-HELP or go to www.ftc.gov. I sure will. Rent-A-Center needs to be sent a message from California residents. We will NOT be bullied or disrespected. We are customers with rights and should be treated as such!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Shanita
Colton, California
U.S.A.
Click here to read other Rip Off Reports on Rent a Center
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
5 Updates & Rebuttals
L
Rochester,New York,
U.S.A.
before you waste your time
#2UPDATE Employee
Fri, March 16, 2007
Before you waste your time calling anyone about Fair Debt Collection acts of any kind. Realize, renting is not a debt. You cannot claim rental property on bankruptcy and when you are called regarding a late payment it is because you do not have the right to have the merchandise in your posession because the agreement you signed says you will renew the agreement by paying the specific price on or before the day the agreement is up. You are not obligated to keeping the merchandise or making the payment if you do not want to, you are simply responsible for returning the merchandise. If you do not pay for it on time you have committed "conversion". Simply put, you have converted the rental merchandise from paying for it to keeping it without permission; and without contacting the store and telling them you plan to make a payment on a certain day (which by the way they do not have to accept the commitment) you are subject to the stores attempts to collect their merchandise. Simply put, pay for it, stay in contact, or return it and lesson learned that if you want to pay late go somewhere that is a credit company and has a grace period. Rental is NOT for you.
L
Rochester,New York,
U.S.A.
before you waste your time
#3UPDATE Employee
Fri, March 16, 2007
Before you waste your time calling anyone about Fair Debt Collection acts of any kind. Realize, renting is not a debt. You cannot claim rental property on bankruptcy and when you are called regarding a late payment it is because you do not have the right to have the merchandise in your posession because the agreement you signed says you will renew the agreement by paying the specific price on or before the day the agreement is up. You are not obligated to keeping the merchandise or making the payment if you do not want to, you are simply responsible for returning the merchandise. If you do not pay for it on time you have committed "conversion". Simply put, you have converted the rental merchandise from paying for it to keeping it without permission; and without contacting the store and telling them you plan to make a payment on a certain day (which by the way they do not have to accept the commitment) you are subject to the stores attempts to collect their merchandise. Simply put, pay for it, stay in contact, or return it and lesson learned that if you want to pay late go somewhere that is a credit company and has a grace period. Rental is NOT for you.
L
Rochester,New York,
U.S.A.
before you waste your time
#4UPDATE Employee
Fri, March 16, 2007
Before you waste your time calling anyone about Fair Debt Collection acts of any kind. Realize, renting is not a debt. You cannot claim rental property on bankruptcy and when you are called regarding a late payment it is because you do not have the right to have the merchandise in your posession because the agreement you signed says you will renew the agreement by paying the specific price on or before the day the agreement is up. You are not obligated to keeping the merchandise or making the payment if you do not want to, you are simply responsible for returning the merchandise. If you do not pay for it on time you have committed "conversion". Simply put, you have converted the rental merchandise from paying for it to keeping it without permission; and without contacting the store and telling them you plan to make a payment on a certain day (which by the way they do not have to accept the commitment) you are subject to the stores attempts to collect their merchandise. Simply put, pay for it, stay in contact, or return it and lesson learned that if you want to pay late go somewhere that is a credit company and has a grace period. Rental is NOT for you.
L
Rochester,New York,
U.S.A.
before you waste your time
#5UPDATE Employee
Fri, March 16, 2007
Before you waste your time calling anyone about Fair Debt Collection acts of any kind. Realize, renting is not a debt. You cannot claim rental property on bankruptcy and when you are called regarding a late payment it is because you do not have the right to have the merchandise in your posession because the agreement you signed says you will renew the agreement by paying the specific price on or before the day the agreement is up. You are not obligated to keeping the merchandise or making the payment if you do not want to, you are simply responsible for returning the merchandise. If you do not pay for it on time you have committed "conversion". Simply put, you have converted the rental merchandise from paying for it to keeping it without permission; and without contacting the store and telling them you plan to make a payment on a certain day (which by the way they do not have to accept the commitment) you are subject to the stores attempts to collect their merchandise. Simply put, pay for it, stay in contact, or return it and lesson learned that if you want to pay late go somewhere that is a credit company and has a grace period. Rental is NOT for you.
Shanita
Colton,California,
U.S.A.
they call me on my due date
#6Author of original report
Tue, October 10, 2006
RENT-A-CENTER has harassed me for the last time. I was a good paying customer, even paid off two items prior to getting my washing machine which I am still paying on. Rent-A-Center calls me non stop even on the day my bill is due. They don't even give you a chance to get out of bed on a Saturday to pay your bill before calling every number they have on file. Rent-A-Center calls me one week to say we have changed our policies and will not call you until the day AFTER your bill is due. Then turn around the very next week and call me on my due date. When I asked why are you calling me when I am not late I was told it's because I have a credit card on file to make the payment. WHAT BULL...I asked them not to call me before certain hours, they still due it. Ask them not to call me at work the still do it. Ask them not to call my references they still do it. I tell them I will be there on a certain day and not to call me until them, THEY STILL DO IT!!! Rent-A-Center harassed my disabled Mother!!! I always give them my current numbers and they still call my family and friends telling them information that is AGAINST California State and Federal laws... Rent-A-Center of Rialto makes all kinds of mistake such as not logging commitments or payments causing harassing phone calls on the same day you spoke to them, not logging how many times a day and who is calling me, charging different rates than what I agreed to, putting extra money I've paid on my account into a separate account, just plain shady stuff!!! Through all of these SCREW UPS I was still getting harassing phone calls.. Rent-A-Center Management is a joke. They do nothing to correct theses THUGS who let their minimum wage jobs go to their head. This has been one HUGE nightmare. I have been patient and understanding but this is just plain HARASSMENT. I am not only contacting the Better Business Bureau to make a complaint, but also California Attorney General Office for violation of California State Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act. If any one feels Rent-A-Center has wronged you contact theses places above, I sure will. Rent-A-Center needs to be sent a message from California residents. We will NOT be bullied or disrespected. We are customers with rights and should be treated as such!!!
