Complaint Review: RenueDerma and Dermaology - Internet

This company uses misleading information presented on a slick website to dupe the public into believing that they are paying for a trial bottle of skin wrinkle cream. Their marketing strategy appears to be to combine two products and offer a trial bottle of each at a drastically reduced price, ie. shipping and handling fees. The site is formulated so that the teentsy print that says you are agreeing to be charged $89 for one trial size bottle and $94 for the second trial size bottle, is not clear nor is it on the page of the main advertisement. Most people think that the shipping and handling fees will be very small and if they don't like the product, they will just not order more. WRONG! Unbeknownst to the innocent shopper trying to lose a few wrinkles, the minute you input your information for the shipping address and to pay the shipping and handling fees of the TRIAL bottles... you are now enrolled in their program and in exactly 14 days... THEIR time.. your credit card is billed at the rate of $89 and $94 plus. Then if you MISS noticing this little event... the following month you will again be billed and the exact same trial bottle size products will be shipped to you plus shipping and handling. One bottle is 30ml and the other is 1.0oz. Trying to get your account cancelled after they have billed you and you realize you've been had.. is next to impossible. The answering center sounds as if it's somewhere in India. When you DO reach a person, their accent is very hard to understand and they only read what is on their monitor. You will not be allowed to speak to a supervisor, so don't ask. However, getting to the customer service center required 3 hours and numerous hang ups and disconnects before I reached someone. The first time, the connection was so bad that I couldn't hear anything but a word or two. Then that person hung up. They will offer you a 35% refund first. Then try to guilt you into accepting that because it is YOUR fault that you didn't go to a different page to read their fine print about being enrolled. They are exact and in exactly 14 days, you will be charged the scalper price. Eventually, I did manage to get a 65% refund, but even after arguing that the product did not work for me.. ( and it did not. ) There was never an option for a refund of my money. I offered to ship the product back to them and they would not accept it. The reality is that I only used what was on the lid of the container and it took very few times before my skin was red and itchey. I stopped using the product and thought "ok.. I can't use this one either" So, I thought I was only out the shipping and handling and didn't worry about it. I tried it, it didn't work and the shipping and handling wasn't a huge price to find out. THEN.. came the bombshell when the charges hit my bank account. No way is this stuff worth that much money. It would be $1,532 per pound. I believe that gold is less expensive. That is just for one of them. The big deal here is that they will not refund your money, not all of it, not readily. So, in my book, they are a rip off company and everyone I know will be told about it. And I will post it on the internet everywhere I can because I think they do business in an unprofessional, underhanded and fraudulent manner and fully intend to rip people off for just as much as they can.