- Report: #377138
Complaint Review: Resorts International Marketing Corporation - Pompano Beach Florida
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Resorts International Marketing Corporation
Riverside Drive Pompano Beach, Florida, U.S.A.
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Resorts International Marketing Corporation Credit Card Fraud, Lied Pompano Beach Florida
In 2005 I contacted Resorts International Marketing Corporation, "RIMC", regarding the resale of my Festiva Resorts timeshare property in Branson MO. During my phone conversation, I gave the customer service rep my information, including credit card. I was told I would receive a contract in the mail which I needed to fill out and return. In the mean time, I discovered another company for my needs.
When the contract came, I filed the envelope away with my timeshare papers. Several months later, I was going through my timeshare papers and found the envelope from RIMC. I opened it up. I found RIMC charged my credit card $500. Wow...I never returned the contract authorizing the transaction. I still had the original in my possession.
I spent several hours making phone calls to RIMC. I got the run around most of the time. I heard every possible lie that existed. I was fortunate enough to speak with a "supervisor" one day. She told me her name was Nina Velez. Nina eventually agreed to refund my credit card, but not without more lying and poor business practices.
I filed a complaint with the FL BBB. To this date in 2008, I have yet to receive my refund. I have spent more time than what it is worth at this point. RIMC beat around the bush and lied in their response to the BBB. I would challenge them in court, at their cost, any day.
Consumers need to take this complaint seriously. These people are out to get anyone that calls their phone lines.
Josh
Columbia, Illinois
U.S.A.
When the contract came, I filed the envelope away with my timeshare papers. Several months later, I was going through my timeshare papers and found the envelope from RIMC. I opened it up. I found RIMC charged my credit card $500. Wow...I never returned the contract authorizing the transaction. I still had the original in my possession.
I spent several hours making phone calls to RIMC. I got the run around most of the time. I heard every possible lie that existed. I was fortunate enough to speak with a "supervisor" one day. She told me her name was Nina Velez. Nina eventually agreed to refund my credit card, but not without more lying and poor business practices.
I filed a complaint with the FL BBB. To this date in 2008, I have yet to receive my refund. I have spent more time than what it is worth at this point. RIMC beat around the bush and lied in their response to the BBB. I would challenge them in court, at their cost, any day.
Consumers need to take this complaint seriously. These people are out to get anyone that calls their phone lines.
Josh
Columbia, Illinois
U.S.A.
