- Report: #219054
Complaint Review: Resorts International Marketing Vacation Weeks - Pompano Beach Florida
-
Author Confirmed
Why?
Resorts International Marketing Vacation Weeks
101 N Riverside Drive, Suite 116, Pompano Beach, FL 33062 Pompano Beach, 33062 Florida, U.S.A.
Phone:
954-784-8305
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Resorts International Marketing, Vacation Weeks This company scammed me. They charged my credit card for $549 and I didn't even authorize them to do this. I have tried to get my money back for 3 months. I have spoken with 5 different people who tell me it is in process. This is a scam. I have contacted the Forida Attorney General's office to file a formal complaint against them. Pompano Beach Florida
Resorts Internationl Marketing is a company that advertises timeshare properties for rent. When I purchased a timeshare the company referred me to Resorts International Marketing as a way to help defray the costs of my timeshare. I called Resorts International Marketing to inquire about the service. They told me it would cost $549 to market my timeshare. They said they would send me a contract for me to sign. By the time they sent me the contract I had received a refund by the resort so I had no need to use their services. So, I didn't send the contract back with my signature. I called them to rell them I wasn't sending it back and I didn't need their services.
In August I noticed that I had a charge on my credit card for their $549 fee. I immediately called to ask them to credit my account since I had no week to market and didn't contract for their services. I was told by Jenny in customer service that they would refund my money and to just fax her a request with an explanation and note from the resort. I did that. I never received my refund. I called again and spoke with Malik who told me that there was no record of it being processed. He asked me to email him the request. I did that. Inever received a refund. So I called again and spoke with Matthew who said it looked like it was in process and he would make sure it went through. I told him I thought I was being scammed and he assured me it was just a mix up. He promised to call me back when he checked on it. I never heard back from him. I called again and spoke with Anglea. I wxplained everything I had gone through and she assured me she would speak with the acocunting manager and asked me to call back on the next Friday. I called back and left a message for Angela. She never returned my call. I called her twice more and she never returned my calls. I finally called and asaked to speak with a manager. By now I stopped taking names because it didn't seem to matter. When gave the manager about the names of all of the people I had spoken with her response was that Jenny no longer worked there. She tried to tell me that they needed the same information I had already sent in twice. There was no apology. She acted as though it was my fault.I realized that this was another stall tactic and decided I needed to take action because I would never see that $549.
IF YOU ARE COMPELLED TO PURCHASE A TIMESHARE, WHICH I STRONGLY SUGGEST YOU DON'T, DO NOT USE RESORTS INTERNATIONAL MARKETING. THERE IS A GOOD CHANCE THEY WILL TAKE YOUR MONEY AND DO NOTHING. THEY HAVE MISLED ME SO MANY TIMES AND AFTER 3 MONTHS I STILL DO NOT HAVE MY MONEY BACK. IMAGINE, THEY DIDN'T EVEN HAVE A WEEK TO MARKET AND THEY CHARGED ME $549, DID NOTHING AND KEPT MY MONEY. I FILED A COMPLAINT WITH THE ATTORNEY GENERAL IN FLORIDA AND INFORMED HIM OF THIS SCAM.
DO NOT DO BUSINESS WITH RESORTS INTERNATIONAL MARKETING!!
Shar
Cambria, California
U.S.A.
In August I noticed that I had a charge on my credit card for their $549 fee. I immediately called to ask them to credit my account since I had no week to market and didn't contract for their services. I was told by Jenny in customer service that they would refund my money and to just fax her a request with an explanation and note from the resort. I did that. I never received my refund. I called again and spoke with Malik who told me that there was no record of it being processed. He asked me to email him the request. I did that. Inever received a refund. So I called again and spoke with Matthew who said it looked like it was in process and he would make sure it went through. I told him I thought I was being scammed and he assured me it was just a mix up. He promised to call me back when he checked on it. I never heard back from him. I called again and spoke with Anglea. I wxplained everything I had gone through and she assured me she would speak with the acocunting manager and asked me to call back on the next Friday. I called back and left a message for Angela. She never returned my call. I called her twice more and she never returned my calls. I finally called and asaked to speak with a manager. By now I stopped taking names because it didn't seem to matter. When gave the manager about the names of all of the people I had spoken with her response was that Jenny no longer worked there. She tried to tell me that they needed the same information I had already sent in twice. There was no apology. She acted as though it was my fault.I realized that this was another stall tactic and decided I needed to take action because I would never see that $549.
IF YOU ARE COMPELLED TO PURCHASE A TIMESHARE, WHICH I STRONGLY SUGGEST YOU DON'T, DO NOT USE RESORTS INTERNATIONAL MARKETING. THERE IS A GOOD CHANCE THEY WILL TAKE YOUR MONEY AND DO NOTHING. THEY HAVE MISLED ME SO MANY TIMES AND AFTER 3 MONTHS I STILL DO NOT HAVE MY MONEY BACK. IMAGINE, THEY DIDN'T EVEN HAVE A WEEK TO MARKET AND THEY CHARGED ME $549, DID NOTHING AND KEPT MY MONEY. I FILED A COMPLAINT WITH THE ATTORNEY GENERAL IN FLORIDA AND INFORMED HIM OF THIS SCAM.
DO NOT DO BUSINESS WITH RESORTS INTERNATIONAL MARKETING!!
Shar
Cambria, California
U.S.A.
1 Updates & Rebuttals
Shar
Cambria,California,
U.S.A.
Resorts International Marketing- CEO Phaedra Almstead's Contact Info
#2Author of original report
Sat, November 04, 2006
I believe this is the contact information for Phaedra Almstead, the CEO of Resorts International Marketing. Phaedra Almstead 2744 Ne 30th Avenue Lighthouse Point, FL 33064-8249 954-941-3188
